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Retricted access

Research article

First published 2021-11

Complaint Publicization in Social Media

Alireza Golmohammadi, Taha Havakhor, Dinesh K. Gauri [...]

Journal of Marketing

Open access

Research article

First published 2023-3

Complaint De-Escalation Strategies on Social Media

Dennis Herhausen, Lauren Grewal, Krista Hill Cummings [...]

Journal of Marketing

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Research article

First published 2020-5

“Don't Forget that Others Are Watching,Too!” The Effect of Conversational Human Voice and Reply Length on Observers’ Perceptions of Complaint Handling in Social Media

Ana Javornik, Raffaele Filieri, Ralph Gumann

Journal of Interactive Marketing

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Research article

First published 2021-8

Using Speech Acts to Elicit Positive Emotions for Complainants on Social Media

Young Anna Argyris, Kafui Monu, Yongsuk Kim [...]

Journal of Interactive Marketing

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Research article

First published 2023-10

RETRACTED: Service complaint identification in hotel social media: A two-step classification approach

Jiahua Jin, Lu Lu

International Journal of Electrical Engineering & Education

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Research article

First published 2024-6

The airing of grievances: A look at complaint behavior in library reddit

Yue Ming, Miriam L. Matteson

Journal of Librarianship and Information Science

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Research article

First published 2016-3

What is a flag for? Social media reporting tools and the vocabulary of complaint

Kate Crawford, Tarleton Gillespie

New Media & Society

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Research article

First published 2018-11

The Effects of Online Incivility and Consumer-to-Consumer Interactional Justice on Complainants,Observers,and Service Providers during Social Media Service Recovery ☆

Todd J. Bacile, Jeremy S. Wolter, Alexis M. Allen [...]

Journal of Interactive Marketing

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Research article

First published 2013-2

An Analysis of One-Star Online Reviews and Responses in the Washington,D.C.,Lodging Market

Stuart E. Levy, Wenjing Duan, Soyoung Boo

Cornell Hospitality Quarterly

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Research article

First published 2011-2

Social media and compliant pharmaceutical industry promotion: The ASCO 2010 Twitter experience

Aafia Chaudhry

Journal of Medical Marketing: Device,Diagnostic and Pharmaceutical Marketing

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