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Research article

First published 2019-3

A Review of Healthcare Service Quality Dimensions and their Measurement

Raghav Upadhyai, Arvind Kumar Jain, Hiranmoy Roy [...]

Journal of Health Management

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Research article

First published 2007-01

Modeling the Measurements of QoS Requirements in Web Service Systems

Weider D. Yu, Rachana B. Radhakrishna, Sumana Pingali [...]

SIMULATION

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Research article

First published 2008-6

A Measurement of Emotional Intelligence in Service Encounters

Wai-Hoe Mok, Yelena Tsarenko, Mark Gabbott

Australasian Marketing Journal

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Index

First published 2004-8

Measuring services in the producer price index

Roslyn Swick

Statistical Journal of the IAOS

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Research article

First published 2016-3

The Absence of Social Equity Measurement in Municipal Service Privatization

Jing Wang, Erica S. McFadden

State and Local Government Review

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Research article

First published 2013-10

Measuring outcome in child and adolescent mental health services: Consumers’ views of measures

Karolina Stasiak, Andrew Parkin, Fred Seymour [...]

Clinical Child Psychology and Psychiatry

Free access

Research article

First published 2004-4

Measuring Service Quality: Servqual vs. Servperf Scales

Sanjay K Jain, Garima Gupta

Vikalpa: The Journal for Decision Makers

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Research article

First published 2006-6

Outcome Measures in Mental Health Services: Humpty Dumpty is Alive and Well

Graham Mellsop, Janice Wilson

Australasian Psychiatry

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Research article

First published 1990-5

Using Dramas as an Instructional Technique to Help Students Measure and Evaluate Service Quality

Don I. Smith, W. Terry Umbreit

Journal of Hospitality & Tourism Research

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Research article

First published 2014-12

Performance Measurement Challenges in Nonprofit Human Service Organizations

Sarah Carnochan, Mark Samples, Michael Myers [...]

Nonprofit and Voluntary Sector Quarterly

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