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Review article

First published 2013-2

Achieving Service-Sales Ambidexterity

Ting Yu, Paul G. Patterson, Ko de Ruyter

Journal of Service Research

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Research article

First published 2017-2

The Role of the Sales-Service Interface and Ambidexterity in the Evolving Organization

Adam A. Rapp, Daniel G. Bachrach, Karen E. Flaherty [...]

Journal of Service Research

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Research article

First published 2020-2

Service-Sales Ambidexterity: Evidence,Practice,and Opportunities for Future Research

Ko de Ruyter, Debbie Isobel Keeling, Ting Yu

Journal of Service Research

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Editorial

First published 2020-2

The Intersection of Service and Sales: The Increased Importance of Ambidexterity

Adam Rapp, Thomas L. Baker, Nathaniel N. Hartmann [...]

Journal of Service Research

Free access

Research article

First published 2008-4

The transition from over-the-counter to self-service sales of alcoholic beverages in Norwegian monopoly outlets: Implications for sales and customer satisfaction

øyvind Horverak

Nordic Studies on Alcohol and Drugs

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Research article

First published 2020-2

The Ambidextrous Sales Force: Aligning Salesperson Polychronicity and Selling Contexts for Sales-Service Behaviors and Customer Value

Ryan Mullins, Raj Agnihotri, Zachary Hall

Journal of Service Research

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Research article

First published 2016-06

Managing the Revenue of Sales Platforms: Insights into Service Fees

Justin Jia

Production and Operations Management

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Research article

First published 2017-11

Is There a Dark Side of Ambidexterity? Implications of Dueling Sales and Service Orientations

Colin B. Gabler, Jessica L. Ogilvie, Adam Rapp [...]

Journal of Service Research

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Research article

First published 2011-1

Mediator Role of Customer Satisfaction in Between After-Sales Service Quality and Behavioural Intention: The Case of Electronic Appliances

T. Vanniarajan

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 1999-12

RETAIL INVENTORY CONTROL WITH LOST SALES,SERVICE CONSTRAINTS,AND FRACTIONAL LEAD TIMES

Brian A. Kapalka, Kaan Katircioglu, Martin L. Puterman

Production and Operations Management

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