You are on the new improved site. You can view the old site in view-only mode here until June 27, 2026

Filter Results

Search all journals

Enter search terms…

Advanced search

/

About

About Sage
About Sage Journals
Privacy Policy
Terms of Use
Contact Us
Help

Information for

Authors
Editors
Librarians
Researchers
Reviewers
Frequently asked questions

Copyright © 2026 by Sage Publications.京ICP备09090397号-11

Search results

Search results page

Articles (247)

Journals (0)

1-10 of 247 results for service recovery strategies

Sort by:

Relevance

Select all

Select all

Sort by:

Relevance

Select article: Rethinking Service Recovery Strategies

Retricted access

Other

First published 2003-11

Rethinking Service Recovery Strategies

Tom DeWitt, Michael K. Brady

Journal of Service Research

Select article: The Influence of Service Recovery Strategies on Resilience to Switching Intentions Among Customers of Commercial Banks in Tanzania: The Mediating Effect of Customer Loyalty

Retricted access

Research article

First published 2023

The Influence of Service Recovery Strategies on Resilience to Switching Intentions Among Customers of Commercial Banks in Tanzania: The Mediating Effect of Customer Loyalty

Ismail J. Ismail

FIIB Business Review

Select article: The Effects of Severity of Failure and Customer Loyalty on Service Recovery Strategies

Retricted access

Research article

First published 2004-12

The Effects of Severity of Failure and Customer Loyalty on Service Recovery Strategies

Christopher W. Craighead, Kirk R. Karwan, Janis L. Miller

Production and Operations Management

Select article: Modeling Roles of Service Recovery Strategy: A Relationship-Focused View

Retricted access

Research article

First published 2005-11

Modeling Roles of Service Recovery Strategy: A Relationship-Focused View

Chihyung Ok, Ki-Joon Back, Carol W. Shanklin

Journal of Hospitality & Tourism Research

Select article: Service Guarantee: A Strategy for Service Recovery

Retricted access

Research article

First published 1998-2

Service Guarantee: A Strategy for Service Recovery

Roger J. Callan, Jacqueline Moore

Journal of Hospitality & Tourism Research

Select article: Service Recovery Strategies: The Impact of Cultural Differences

Retricted access

Other

First published 2000-11

Service Recovery Strategies: The Impact of Cultural Differences

Cherylynn Becker

Journal of Hospitality & Tourism Research

Select article: Game Misconduct: Service Error Recovery Strategy

Retricted access

Research article

First published 2007-12

Game Misconduct: Service Error Recovery Strategy

Michael D. Musante

Sport Marketing Quarterly

Select article: Why do Consumers Forgive Online Travel Agencies? A Multi-study Approach

Retricted access

Research article

First published 2024-11

Why do Consumers Forgive Online Travel Agencies? A Multi-study Approach

Aman Kumar, Amit Shankar

Australasian Marketing Journal

Select article: Homestay businesses’ strategies for adapting to and recovering from the COVID-19 pandemic: A study in Vietnam

Open access

Research article

First published 2023-4

Homestay businesses’ strategies for adapting to and recovering from the COVID-19 pandemic: A study in Vietnam

Tin Doan, Richard Aquino, Hongxia Qi

Tourism and Hospitality Research

Select article: A Rejection-Based Model of Partial Service Termination and its Impact on Unprofitable Customers

Retricted access

Research article

First published 2025-8

A Rejection-Based Model of Partial Service Termination and its Impact on Unprofitable Customers

Mathieu Béal, Charlotte Lécuyer, Caroline Bayart [...]

Journal of Service Research

1
2
3
•••
25
10 / page

Article type

Publication date

Subjects

Access