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Research article

First published 2023-7

Hotel service quality dimensions and attributes: An analysis of online hotel customer reviews

Kanapot Kalnaovakul, Pornpisanu Promsivapallop

Tourism and Hospitality Research

Open access

Research article

First published 2023-11

Data analytics methods to measure service quality: A systematic review

Georgia Gkioka, Thimios Bothos, Babis Magoutas [...]

Intelligent Decision Technologies

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Research article

First published 1998-03

Making Sense of "Quality?"-Toward a Review and Critique of Quality Initiatives in Financial Services

Darren McCabe, David Knights, Deborah Kerfoot [...]

Human Relations

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Research article

First published 2019-3

A Review of Healthcare Service Quality Dimensions and their Measurement

Raghav Upadhyai, Arvind Kumar Jain, Hiranmoy Roy [...]

Journal of Health Management

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Research article

First published 1997-2

Promoting a Quality of Service Culture in Health Care: Review of a Scottish Initiative

A. C. Curry, W. Keogh, G. M. Hogg

Health Services Management Research

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Review article

First published 2015-6

A review of how the quality of HIV clinical services has been evaluated or improved

Anna Hung, Françoise Pradel

International Journal of STD & AIDS

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Review article

First published 2005-06

The Impact of Medical Interpreter Services on the Quality of Health Care: A Systematic Review

Glenn Flores

Medical Care Research and Review

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Research article

First published 2002-10

Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge

Valarie A. Zeithaml, A. Parasuraman, Arvind Malhotra

Journal of the Academy of Marketing Science

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Review article

First published 2021

Unveiling the research pattern and trends in library service quality studies: A meta-narrative review

Priya Vaidya, Basharat Ahmad Malik, P.M. Naushad Ali

Journal of Librarianship and Information Science

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Research article

First published 2002-08

A Review of Theoretical Debates on the Measurement of Service Quality: Implications for Hospitality Research

Yuksel Ekinci

Journal of Hospitality & Tourism Research

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