Search results: Sage Journals

Restricted accessResearch articleFirst published November, 2000

The Effect of Perceived Justice and Attributions Regarding Service Failure and Recovery on Post-Recovery Customer Satisfaction and Service Quality Attitudes

Michael A. McCollough

Journal of Hospitality & Tourism Research

Restricted accessResearch articleFirst published July, 2025

Hien Thu Bui, Peter Robinson

Journal of Vacation Marketing

Restricted accessResearch articleFirst published August, 2007

Tracey S. Dagger, Jillian C. Sweeney

Journal of Service Research

Restricted accessResearch articleFirst published February, 1999

A. Calleja, S.P. Gauci

Health Services Management Research

Restricted accessResearch articleFirst published May, 2025

Hong Li

International Journal of Knowledge-Based and Intelligent Engineering Systems

Restricted accessResearch articleFirst published October, 2021

Sangeetha Gunasekar, Deepak S Kumar, Keyoor Purani [...]

Journal of Vacation Marketing

Restricted accessResearch articleFirst published 2020

Rajeev Kumar ‘Ranjan’, Nitin Thapar, Shoaib Alam Siddiqui [...]

Journal of New Business Ventures

Restricted accessResearch articleFirst published July, 2023

Kanapot Kalnaovakul, Pornpisanu Promsivapallop

Tourism and Hospitality Research

Restricted accessResearch articleFirst published May, 2008

Elliot Rabinovich, Arnold Maltz, Rajiv K. Sinha

Production and Operations Management

Restricted accessResearch articleFirst published February, 2007

Nelson Kee-Fu Tsang, John Ap

Journal of Travel Research