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Research article

First published 2000-11

The Effect of Perceived Justice and Attributions Regarding Service Failure and Recovery on Post-Recovery Customer Satisfaction and Service Quality Attitudes

Michael A. McCollough

Journal of Hospitality & Tourism Research

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Research article

First published 2025-7

The asymmetric effect of all-inclusive holiday service quality attributes on tourist satisfaction

Hien Thu Bui, Peter Robinson

Journal of Vacation Marketing

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Research article

First published 2007-08

Service Quality Attribute Weights

Tracey S. Dagger, Jillian C. Sweeney

Journal of Service Research

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Research article

First published 1999-2

Service Quality Attributes of Maternity Care Services: The Prospective Consumer's Perspective

A. Calleja, S.P. Gauci

Health Services Management Research

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Research article

First published 2025-5

An integrated probabilistic linguistic multiple attribute group decision making method for tourism mobile e-commerce service quality evaluation

Hong Li

International Journal of Knowledge-Based and Intelligent Engineering Systems

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Research article

First published 2023-5

Method for multiple attribute group decision making with single-valued neutrosophic number and applications to service quality evaluation of urban public transport

Huicong Wang, Yaping Liu, Yanqi Hou [...]

International Journal of Knowledge-Based and Intelligent Engineering Systems

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Research article

First published 2021-10

Understanding service quality attributes that drive user ratings: A text mining approach

Sangeetha Gunasekar, Deepak S Kumar, Keyoor Purani [...]

Journal of Vacation Marketing

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Research article

First published 2020

Assessing the Service Quality Attributes Affecting the Satisfaction of the Northern Railway Passengers: An Empirical Study

Rajeev Kumar ‘Ranjan’, Nitin Thapar, Shoaib Alam Siddiqui [...]

Journal of New Business Ventures

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Research article

First published 2023-7

Hotel service quality dimensions and attributes: An analysis of online hotel customer reviews

Kanapot Kalnaovakul, Pornpisanu Promsivapallop

Tourism and Hospitality Research

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Research article

First published 2008-05

Assessing Markups,Service Quality,and Product Attributes in Music CDs' Internet Retailing

Elliot Rabinovich, Arnold Maltz, Rajiv K. Sinha

Production and Operations Management

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