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Research article

First published 2008-05

Experience,Service Operations Strategy,and Services as Destinations: Foundations and Exploratory Investigation

Chris Voss, Aleda V. Roth, Richard B. Chase

Production and Operations Management

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Research article

First published 2014-1

Innovative Operating Strategies for Paratransit Services with Zoning

Wei Lu, Chung-Wei Shen, Luca Quadrifoglio

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2005-12

Integrating Shared Services with the Strategy and Operations of MNEs

Tim R. V. Davis

Journal of General Management

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Research article

First published 2015-12

Is the French Case Illustrating That Competing Operators and Regulatory Strategies Force Telecom Services to Become a Commodity?

Richard Le Goff, José Alejandro Rojas

Competition and Regulation in Network Industries

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Research article

First published 2013-11

Entry Strategies in Business Process Offshoring

Yadong Luo, Vaidyanathan Jayaraman

Journal of Leadership & Organizational Studies

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Research article

First published 2013-3

India–Sri Lanka Connectivity through a Ferry Service between Colombo and Tuticorin: An Assessment of Operational Viability,Risks and Prospective Strategies

T. Lalithasiri Gunaruwan, S.K. Imashi Dineka

South Asia Economic Journal

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Case report

First published 2022-3

M/S Shyam Automobiles: Service Operations in Guwahati,Assam

Mokhalles Mohammad Mehdi, Lubna Nafees, Bhaskar Sarma [...]

Asian Journal of Management Cases

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Research article

First published 1995-2

Operational Strategies and Organizational Structures in Family Service Agencies

Stephen P. Wernet

Families in Society: The Journal of Contemporary Social Services

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Research article

First published 2019-06

The Impact of Service Improvisation Competence on Customer Satisfaction: Evidence from the Hospitality Industry

Enrico Secchi, Aleda Roth, Rohit Verma

Production and Operations Management

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Research article

First published 1981-5

A Strategic Planning Model for Independent Food Service Operators

Robert D. Reid, Michael D. Olsen

Journal of Hospitality & Tourism Research

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