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Articles (187)

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1-10 of 187 results for service firm—customer relationships

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Select article: The Dynamics Underlying Service Firm—Customer Relationships

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Research article

First published 2008-05

The Dynamics Underlying Service Firm—Customer Relationships

Lloyd C. Harris, Emmanuel Ogbonna

Journal of Service Research

Select article: Customers and Customer Relationships in Service Firms: The Perspective of the Resource-Based View

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Other

First published 2003-03

Customers and Customer Relationships in Service Firms: The Perspective of the Resource-Based View

Matthias Gouthier, Stefan Schmid

Marketing Theory

Select article: Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer–Firm Affection and Customer–Staff Relationships in Services

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Research article

First published 2008-12

Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer–Firm Affection and Customer–Staff Relationships in Services

Chi Kin (Bennett) Yim, David K. Tse, Kimmy Wa Chan

Journal of Marketing Research

Select article: How Gifts Influence Relationships With Service Customers and Financial Outcomes for Firms

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Research article

First published 2017-5

How Gifts Influence Relationships With Service Customers and Financial Outcomes for Firms

André Marchand, Michael Paul, Thorsten Hennig-Thurau [...]

Journal of Service Research

Select article: Acta Non Verba? The Role of Customer Participation and Word of Mouth in the Relationship Between Service Firms’ Customer Satisfaction and Sales Performance

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Research article

First published 2014-2

Acta Non Verba? The Role of Customer Participation and Word of Mouth in the Relationship Between Service Firms’ Customer Satisfaction and Sales Performance

Andreas B. Eisingerich, Seigyoung Auh, Omar Merlo

Journal of Service Research

Select article: Channel Habits and the Development of Successful Customer-Firm Relationships in Services

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Research article

First published 2020-11

Channel Habits and the Development of Successful Customer-Firm Relationships in Services

Jesús Cambra-Fierro, Iguácel Melero-Polo, Lia Patrício [...]

Journal of Service Research

Select article: Do More Services Lead to Better Buyer–Supplier Relationships? The Unintended Consequence of Manufacturing Firms Providing Customer Solutions

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Research article

First published 2026

Do More Services Lead to Better Buyer–Supplier Relationships? The Unintended Consequence of Manufacturing Firms Providing Customer Solutions

Wengao Huang, Zelong Wei, Yongchuan Bao [...]

Production and Operations Management

Select article: Perceived Service Quality and Customer Trust

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Research article

First published 2008-02

Perceived Service Quality and Customer Trust

Andreas B. Eisingerich, Simon J. Bell

Journal of Service Research

Select article: Why Attachment Security Matters

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Review article

First published 2011-8

Why Attachment Security Matters

Martin Mende, Ruth N. Bolton

Journal of Service Research

Select article: Drivers of Customer Relationships in Quick-Service Restaurants

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Research article

First published 2014-11

Drivers of Customer Relationships in Quick-Service Restaurants

Krist R. Swimberghe, Barbara Ross Wooldridge

Cornell Hospitality Quarterly

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