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Articles (25)

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1-10 of 25 results for service failure and restaurants

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Select article: Service Failures in Restaurants

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Research article

First published 2010-8

Service Failures in Restaurants

Young Namkung, Soocheong Jang

Cornell Hospitality Quarterly

Select article: Service Failure Recovery Efforts in Restaurant Dining: The Role of Criticality of Service Consumption

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Research article

First published 1996-5

Service Failure Recovery Efforts in Restaurant Dining: The Role of Criticality of Service Consumption

D.S. Sundaram, Claudia Jurowski, Cynthia Webster

Journal of Hospitality & Tourism Research

Select article: Why Service Recovery Fails? Examining the Roles of Restaurant Type and Failure Severity in Double Deviation With Justice Theory

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Research article

First published 2022-5

Why Service Recovery Fails? Examining the Roles of Restaurant Type and Failure Severity in Double Deviation With Justice Theory

Suiwen (Sharon) Zou, Steven J. Migacz

Cornell Hospitality Quarterly

Select article: Don’t Shoot the Cook: Perceptions of Food Servers and Restaurants as a Function of Blaming Coworkers and Customers for Service Failures

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Research article

First published 2025-8

Don’t Shoot the Cook: Perceptions of Food Servers and Restaurants as a Function of Blaming Coworkers and Customers for Service Failures

John S. Seiter, Harry Weger

Management Communication Quarterly

Select article: Value recovery with customer dissatisfaction: A study of restaurant services in Pakistan

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Research article

First published 2011-7

Value recovery with customer dissatisfaction: A study of restaurant services in Pakistan

Sohail Kamran, Madiha Attiq

Tourism and Hospitality Research

Select article: Who Chose this Restaurant Anyway? The Effect of Responsibility for Choice,Guarantees,and Failure Stability on Customer Complaining

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Research article

First published 2013-11

Who Chose this Restaurant Anyway? The Effect of Responsibility for Choice,Guarantees,and Failure Stability on Customer Complaining

Lisa McQuilken, Nichola Robertson

Journal of Hospitality & Tourism Research

Select article: Electronic Consumer-to-Consumer Interaction (eCCI) Post a Service Failure: The Psychological Power of Need for Approval

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Research article

First published 2024-9

Electronic Consumer-to-Consumer Interaction (eCCI) Post a Service Failure: The Psychological Power of Need for Approval

Wei Wei, Lu Zhang, Bobbie Rathjens [...]

Journal of Hospitality & Tourism Research

Select article: Where Did Our Server Go? A Case of Service Failure in a College Hotel Restaurant

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Case report

First published 2017-5

Where Did Our Server Go? A Case of Service Failure in a College Hotel Restaurant

Christina H. Lesyk, Eric A. Brown

Journal of Hospitality & Tourism Cases: An International Case Journal

Select article: A Look at the Relationship between Service Failures,Guest Satisfaction,and Repeat-Patronage Intentions of Casual Dining Guests

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Research article

First published 2011-11

A Look at the Relationship between Service Failures,Guest Satisfaction,and Repeat-Patronage Intentions of Casual Dining Guests

Alex Susskind, Anthony Viccari

Cornell Hospitality Quarterly

Select article: Guest Service Management and Processes in Restaurants: What We Have Learned in Fifty Years

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Other

First published 2010-11

Guest Service Management and Processes in Restaurants: What We Have Learned in Fifty Years

Alex M. Susskind

Cornell Hospitality Quarterly

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