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Research article

First published 2023-5

Glocalization in Service Cultures: Tensions in Customers’ Service Expectations and Experiences

Anu Helkkula, Eric Arnould, An Chen

Journal of Service Research

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Research article

First published 1999-08

A Pancultural Study of Restaurant Service Expectations in the United States and Hong Kong

Cherylynn Becker, Suzanne K. Murrmann, Kent F. Murrmann [...]

Journal of Hospitality & Tourism Research

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Research article

First published 2013-12

Students’ Expectations and Motivation for Service-Learning in Public Relations

Nancy Muturi, Soontae An, Samuel Mwangi

Journalism & Mass Communication Educator

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Research article

First published 2017-10

Emotions,price and quality expectations in hotel services

Jorge Pelegrín-Borondo, Mario Arias-Oliva, Cristina Olarte-Pascual

Journal of Vacation Marketing

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Other

First published 1997-7

Hotel service quality in Hong Kong: A study of tourists' expectations

Vincent C. S. Heung, M.Y. Wong

Journal of Vacation Marketing

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Research article

First published 2016-11

When Do Customers Get What They Expect? Understanding the Ambivalent Effects of Customers’ Service Expectations on Satisfaction

Johannes Habel, Sascha Alavi, Christian Schmitz [...]

Journal of Service Research

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Research article

First published 2021-11

The Role of Expectation–Reality Discrepancy in Service Contracts

Xuying Zhao, Hong Guo, Gangshu Cai [...]

Production and Operations Management

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Research article

First published 2017-10

Patient Awareness and Expectations of Pharmacist Services During Hospital Stay

Philip K. King, Steven J. Martin, Eric M. Betka

Journal of Pharmacy Practice

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Research article

First published 1998-10

Expectations for hotel service quality: Do they differ from culture to culture?

Connie Mok, Robert W. Armstrong

Journal of Vacation Marketing

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Research article

First published 2022-9

Faculty Motivation in Service-Learning Based on Expectancy x Value Theory

Alexa Darby, Lauren Willingham

Journal of Experiential Education

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