You are on the new improved site. You can view the old site in view-only mode here until June 27, 2026

Filter Results

Search all journals

Enter search terms…

Advanced search

/

About

About Sage
About Sage Journals
Privacy Policy
Terms of Use
Contact Us
Help

Information for

Authors
Editors
Librarians
Researchers
Reviewers
Frequently asked questions

Copyright © 2026 by Sage Publications.京ICP备09090397号-11

Search results

Search results page

Articles (336)

Journals (0)

1-10 of 336 results for service encounter performance

Sort by:

Relevance

Select all

Select all

Sort by:

Relevance

Select article: A reading in cross-cultural service encounter: Exploring the relationship between cultural intelligence,employee performance and service quality

Retricted access

Research article

First published 2017-7

A reading in cross-cultural service encounter: Exploring the relationship between cultural intelligence,employee performance and service quality

Elham Alshaibani, Ali Bakir

Tourism and Hospitality Research

Select article: Inconsistent Performance during the Service Encounter

Retricted access

Research article

First published 1999-02

Inconsistent Performance during the Service Encounter

David E. Hansen, Peter J. Danaher

Journal of Service Research

Select article: Going to Extremes: Managing Service Encounters and Assessing Provider Performance

Retricted access

Research article

First published 1995-4

Going to Extremes: Managing Service Encounters and Assessing Provider Performance

Linda L. Price, Eric J. Arnould, Patrick Tierney

Journal of Marketing

Select article: The ethical performance of access and consent in ethnographic research on social work encounters with migrant-background service users

Open access

Research article

First published 2023-7

The ethical performance of access and consent in ethnographic research on social work encounters with migrant-background service users

Hanna Kara, Maija Jäppinen, Camilla Nordberg [...]

Qualitative Social Work

Select article: Co-constructing the service experience: Exploring the role of customer emotion management

Retricted access

Other

First published 2011-6

Co-constructing the service experience: Exploring the role of customer emotion management

Gülnur Tumbat

Marketing Theory

Select article: Key Factors Driving Customers’ Word-of-Mouth Intentions in Full-Service Restaurants

Retricted access

Research article

First published 2012-5

Key Factors Driving Customers’ Word-of-Mouth Intentions in Full-Service Restaurants

Heesup Han, Kisang Ryu

Cornell Hospitality Quarterly

Select article: Book review: Goke Adegoroye,Leadership in the Nigerian Civil Service: Five Decades of Lessons in Performance,Encounters and Triumphs

Retricted access

Book review

First published 2026

Book review: Goke Adegoroye,Leadership in the Nigerian Civil Service: Five Decades of Lessons in Performance,Encounters and Triumphs

John Olushola Magbadelo

Indian Journal of Public Administration

Select article: Service Encounters as a Sequence of Events

Retricted access

Research article

First published 2004-08

Service Encounters as a Sequence of Events

Peter C. Verhoef, Gerrit Antonides, Arnoud N. de Hoog

Journal of Service Research

Select article: The Influence of Preencounter Affect on Satisfaction with an Anxiety-Provoking Service Encounter

Retricted access

Research article

First published 1999-05

The Influence of Preencounter Affect on Satisfaction with an Anxiety-Provoking Service Encounter

Tom J. Brown, Amna Kirmani

Journal of Service Research

Select article: Mood versus Service Quality Effects on Customers’ Responses to Service Organizations and Service Encounters

Retricted access

Research article

First published 1999-11

Mood versus Service Quality Effects on Customers’ Responses to Service Organizations and Service Encounters

Patricia A. Knowles, Stephen J. Grove, Gregory M. Pickett

Journal of Service Research

1
2
3
•••
34
10 / page

Article type

Publication date

Subjects

Access