Sage Journals: Discover world-class research

Retricted access

Research article

First published 2014-8

Variability in Health Care Services: The Role of Service Employee Flexibility

Jessica Vredenburg, Simon J. Bell

Australasian Marketing Journal

Retricted access

Research article

First published 2016-12

Manager–Employee Gender Congruence and the Bureaucratic Accountability of Public Service Employees

Mogens Jin Pedersen, Vibeke Lehmann Nielsen

Public Personnel Management

Retricted access

Research article

First published 2017-11

Service Employee Responses to Angry Customer Complaints

Christina Jerger, Jochen Wirtz

Journal of Service Research

Retricted access

Research article

First published 2007-08

Employees' Perceptions of Organizational Trust and Service Climate: a Structural Model Combining Their Effects On Employee Satisfaction

Prakash K. Chathoth, Brenda Mak, Vinnie Jauhari [...]

Journal of Hospitality & Tourism Research

Retricted access

Research article

First published 2026

Service Robot Failures’ Effect on Employees and Customers in Hospitality

Taeshik Gong

Cornell Hospitality Quarterly

Retricted access

Research article

First published 2010-11

Job Characteristics and the Creativity of Frontline Service Employees

Filipe Coelho, Mário Augusto

Journal of Service Research

Retricted access

Research article

First published 2003-06

EMPLOYEE DEVELOPMENT: AN EXAMINATION OF SERVICE STRATEGY IN A HIGH‐CONTACT SERVICE ENVIRONMENT

SUSAN MEYER GOLDSTEIN

Production and Operations Management

Retricted access

Research article

First published 2011-5

How Employer and Employee Satisfaction Affect Customer Satisfaction: An Application to Franchise Services

Heiner Evanschitzky, Christopher Groening, Vikas Mittal [...]

Journal of Service Research

Retricted access

Research article

First published 2011-11

The Contingency Effect of Service Employee Personalities on Service Climate

Seigyoung Auh, Bulent Menguc, Michelle Fisher [...]

Journal of Service Research

Retricted access

Research article

First published 2017-12

Employee Engagement and Affective Organizational Commitment: Mediating Role of Employee Voice among Indian Service Sector Employees

Lalatendu Kesari Jena, Pratishtha Bhattacharyya, Sajeet Pradhan

Vision: The Journal of Business Perspective

Search results