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Research article

First published 2009-05

Evolutionary Changes in Service Attribute Importance in a Crisis Scenario The Uruguayan Financial Crisis

Moshe Kim, Nora Lado, Anna Torres

Journal of Service Research

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Research article

First published 2012-10

An importance-performance analysis of food service attributes in gastro-tourism development in Western Tourist Circuit,Kenya

George Otieno Obonyo, Monica Awuor Ayieko, Oscar Ouma Kambona

Tourism and Hospitality Research

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Research article

First published 2004-11

Determining Attribute Importance in a Service Satisfaction Model

Anders Gustafsson, Michael D. Johnson

Journal of Service Research

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Research article

First published 2015-10-9

Calculation of the fuzzy importance of attributes based on the correlation coefficient,applied to the quality of hotel services

Adrian I. Ban, Olimpia I. Ban, Delia A. Tuşe

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Research article

First published 2020-6

Prioritizing Metro Service Quality Attributes to Enhance Commuter Experience: TOPSIS Ranking and Importance Satisfaction Analysis Methods

Bandhan Bandhu Majumdar, Dilum Dissanayake, Avanindra Singh Rajput [...]

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2000

Customer Satisfaction Among Transit Riders: How Customers Rank the Relative Importance of Various Service Attributes

Aaron Weinstein

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2019-04-10

Evaluation of the intuitionistic fuzzy importance of attributes based on the correlation coefficient under weakest triangular norm and application to the hotel services

Mohit Kumar

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Research article

First published 2014-5

A comparison of methods used to measure the importance of service attributes

Elena Pokryshevskaya, Evgeny Antipov

International Journal of Market Research

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Research article

First published 1998-7

Service attributes of travel agencies: A comparative perspective of users and providers

Martin Oppermann

Journal of Vacation Marketing

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Research article

First published 2018-1

Applying importance-performance analysis to services of a visitor information center

Jason Draper

Tourism and Hospitality Research

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