You are on the new improved site. You can view the old site in view-only mode here until June 27, 2026

Filter Results

Search all journals

Enter search terms…

Advanced search

/

About

About Sage
About Sage Journals
Privacy Policy
Terms of Use
Contact Us
Help

Information for

Authors
Editors
Librarians
Researchers
Reviewers
Frequently asked questions

Copyright © 2026 by Sage Publications.京ICP备09090397号-11

Search results

Search results page

Articles (172)

Journals (0)

1-10 of 172 results for self-service failure

Sort by:

Relevance

Select all

Select all

Sort by:

Relevance

Select article: When and Why Saying “Thank You” Is Better Than Saying “Sorry” in Redressing Service Failures: The Role of Self-Esteem

Retricted access

Research article

First published 2020-3

When and Why Saying “Thank You” Is Better Than Saying “Sorry” in Redressing Service Failures: The Role of Self-Esteem

Yanfen You, Xiaojing Yang, Lili Wang [...]

Journal of Marketing

Select article: Prior Relationships and Consumer Responses to Service Failures: A Cross-Cultural Study

Retricted access

Research article

First published 2011-3

Prior Relationships and Consumer Responses to Service Failures: A Cross-Cultural Study

Michael K. Hui, Candy K.Y. Ho, Lisa C. Wan

Journal of International Marketing

Select article: Theorizing the Costs of Self-Service Technologies and Co-Creation by Design

Open access

Research article

First published 2024-3

Theorizing the Costs of Self-Service Technologies and Co-Creation by Design

Aron Darmody, Detlev Zwick

Journal of Macromarketing

Select article: Barriers for Entering the Digital World: Exploring Customer Value Co-destruction in Self-Service Technologies

Retricted access

Research article

First published 2021-9

Barriers for Entering the Digital World: Exploring Customer Value Co-destruction in Self-Service Technologies

Badra Sandamali Galdolage

FIIB Business Review

Select article: Recovering Coproduced Service Failures

Retricted access

Research article

First published 2016-8

Recovering Coproduced Service Failures

Beibei Dong, K. Sivakumar, Kenneth R. Evans [...]

Journal of Service Research

Select article: Perceptions of Group Versus Individual Service Failures and Their Effects on Customer Outcomes

Retricted access

Research article

First published 2017-5

Perceptions of Group Versus Individual Service Failures and Their Effects on Customer Outcomes

Arne K. Albrecht, Gianfranco Walsh, Sharon E. Beatty

Journal of Service Research

Select article: Deck the Halls With Boughs of Holly to Soften Evaluations of Service Failure

Retricted access

Research article

First published 2018-11

Deck the Halls With Boughs of Holly to Soften Evaluations of Service Failure

Joshua D. Newton, Jimmy Wong, Riza Casidy

Journal of Service Research

Select article: Wire-Wool Type Bearing Failures: The Formation of the Wire Wool

Retricted access

Other

First published 1965-6

Wire-Wool Type Bearing Failures: The Formation of the Wire Wool

P. H. Dawson, F. Fidler

Proceedings of the Institution of Mechanical Engineers

Select article: Atypical Shifts Post-failure: Influence of Co-creation on Attribution and Future Motivation to Co-create

Retricted access

Research article

First published 2017-5

Atypical Shifts Post-failure: Influence of Co-creation on Attribution and Future Motivation to Co-create

Praveen Sugathan, Kumar Rakesh Ranjan, Avinash G. Mulky

Journal of Interactive Marketing

Select article: Self-Threat and Product Failure: How Internal Attributions of Blame Affect Consumer Complaining Behavior

Retricted access

Research article

First published 2012-10

Self-Threat and Product Failure: How Internal Attributions of Blame Affect Consumer Complaining Behavior

Lea Dunn, Darren W. Dahl

Journal of Marketing Research

1
2
3
•••
18
10 / page

Article type

Publication date

Subjects

Access