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Articles (161)

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1-10 of 161 results for self-managing service teams

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Select article: Linking Employee Confidence to Performance: A Study of Self-Managing Service Teams

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Research article

First published 2006-10

Linking Employee Confidence to Performance: A Study of Self-Managing Service Teams

Ad de Jong, Ko de Ruyter, Martin Wetzels

Journal of the Academy of Marketing Science

Select article: The Adoption of Information Technology by Self-Managing Service Teams

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Other

First published 2003-11

The Adoption of Information Technology by Self-Managing Service Teams

Ad de Jong, Ko de Ruyter, Jos Lemmink

Journal of Service Research

Select article: Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams

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Research article

First published 2004-4

Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams

Ad De Jong, Ko De Ruyter, Jos Lemmink

Journal of Marketing

Select article: Developing Effective Self-Managing Work Teams in Service Organizations

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Research article

First published 1999-09

Developing Effective Self-Managing Work Teams in Service Organizations

Gretchen M. Spreitzer, Susan G. Cohen, Gerald E. Ledford

Group & Organization Management

Select article: Work Organization,Technology,and Performance in Customer Service and Sales

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Research article

First published 1999-7

Work Organization,Technology,and Performance in Customer Service and Sales

Rosemary Batt

ILR Review

Select article: The Effectiveness of Self-Managing Teams: A Quasi-Experiment

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Research article

First published 1994-01

The Effectiveness of Self-Managing Teams: A Quasi-Experiment

Susan G. Cohen, Gerald E. Ledford

Human Relations

Select article: Team Creative Performance

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Research article

First published 2013-5

Team Creative Performance

Alice H.Y. Hon, Wilco W.H. Chan

Cornell Hospitality Quarterly

Select article: Metaphors at Work

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Research article

First published 2007-02

Metaphors at Work

Marjukka Ollilainen, Toni Calasanti

Gender & Society

Select article: A Predictive Model of Self-Managing Work Team Effectiveness

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Research article

First published 1996-05

A Predictive Model of Self-Managing Work Team Effectiveness

Susan G. Cohen, Gerald E. Ledford, Gretchen M. Spreitzer

Human Relations

Select article: Emergent modes of work and communities of practice

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Research article

First published 2005-02

Emergent modes of work and communities of practice

Health Services Management Research

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