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Retricted access

Research article

First published 2017-07

Optimal Retail Return Policies with Wardrobing

Guangzhi Shang, Bikram P. Ghosh, Michael R. Galbreth

Production and Operations Management

Retricted access

Research article

First published 2012-9

Return Shipping Policies of Online Retailers: Normative Assumptions and the Long-Term Consequences of Fee and Free Returns

Amanda B. Bower, James G. Maxham

Journal of Marketing

Retricted access

Research article

First published 2020-05

Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns

Necati Ertekin, Michael E. Ketzenberg, Gregory R. Heim

Production and Operations Management

Retricted access

Research article

First published 2014-05

When to Carry Eccentric Products? Optimal Retail Assortment under Consumer Returns

Aydın Alptekinoğlu, Alex Grasas

Production and Operations Management

Retricted access

Research article

First published 2026

The Implications of Retail Trade-ins on Sales,Returns,and Profitability: An Empirical Analysis of a Jewelry Trade-in Program

Necati Ertekin, Atalay Atasu, Vishal V Agrawal

Production and Operations Management

Open access

Research article

First published 2025

Consequences of Bottle Bills: How Bottle Deposit Return Schemes Affect Retail Prices and Lead Consumers to Larger Package Sizes

Kristopher O. Keller, Jonne Y. Guyt

Journal of Marketing

Retricted access

Research article

First published 2022-04

How consumers value retailer's return policy leniency levers: An empirical investigation

Huseyn Abdulla, James D. Abbey, Michael Ketzenberg

Production and Operations Management

Retricted access

Research article

First published 2012-1

Measuring and Managing Returns from Retailer-Customized Coupon Campaigns

Rajkumar Venkatesan, Paul W. Farris

Journal of Marketing

Retricted access

Research article

First published 2012-08

Early Return Visits by Primary Care Patients: A Retail Nurse Practitioner Clinic Versus Standard Medical Office Care

James E. Rohrer, Kurt B. Angstman, Gregory Garrison

Population Health Management

Retricted access

Research article

First published 2026

Free Riding on Product Returns to Drive Profits

Elisa Montaguti, Scott Neslin, Sara Valentini

Journal of Marketing

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