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First published 2010-11

Guest Service Management and Processes in Restaurants: What We Have Learned in Fifty Years

Alex M. Susskind

Cornell Hospitality Quarterly

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Other

First published 1995-2

The Attributes and Attitudes of Multiunit Managers in a National Quick-Service Restaurant Firm

Christopher C. Muller, Douglas F. Campbell

Journal of Hospitality & Tourism Research

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Research article

First published 1990-5

A Study of Opinions and Practices of Successful Multi-Unit Fast Service Restaurant Managers

W. Terry Umbreit, Don I. Smith

Journal of Hospitality & Tourism Research

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Research article

First published 2017-9

Attitudes and Practices Regarding Responsible Beverage Service: Focus Group Discussions With Bar and Restaurant Management and Staff

Alexandra M. Ecklund, Dawn M. Nederhoff, Shanda L. Hunt [...]

Journal of Drug Education: Substance Use Research and Prevention

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Research article

First published 2011-5

Cherry-Picking Customers by Party Size in Restaurants

Gary M. Thompson

Journal of Service Research

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Research article

First published 2012-5

Applying Modern Robotics Technologies to Demand Prediction and Production Management in the Quick-Service Restaurant Sector

Breffni M. Noone, R. Craig Coulter

Cornell Hospitality Quarterly

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Research article

First published 2018-1

Guest–Server Exchange Model and Performance: The Connection Between Service Climate and Unit-Level Sales in Multiunit Restaurants

Alex M. Susskind, K. Michele Kacmar, Carl P. Borchgrevink

Journal of Hospitality & Tourism Research

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Research article

First published 2019-8

A Look at How Tabletop Technology Influences Table Turn and Service Labor Usage in Table-Service Restaurants

Alex M. Susskind, Benjamin Curry

Cornell Hospitality Quarterly

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Research article

First published 2011-8

Using Service Blueprinting to Analyze Restaurant Service Efficiency *

Emily Hummel, Kevin S. Murphy

Cornell Hospitality Quarterly

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Research article

First published 2015-11

Deciding Whether to Offer “Early-Bird” or “Night-Owl” Specials in Restaurants

Gary M. Thompson

Journal of Service Research

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