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1-10 of 120 results for restaurant service quality

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Select article: Measuring Service Quality in Restaurants: an Application of the Servqual Instrument

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Research article

First published 1994-8

Measuring Service Quality in Restaurants: an Application of the Servqual Instrument

David C. Bojanic, L. Drew Rosen

Journal of Hospitality & Tourism Research

Select article: Delivering Quality Service: Diagnosing Favorable and Unfavorable Service Encounters in Restaurants

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Research article

First published 2001-08

Delivering Quality Service: Diagnosing Favorable and Unfavorable Service Encounters in Restaurants

Jakša J. Kivelä, Carmen Yiu Ha Chu

Journal of Hospitality & Tourism Research

Select article: The Roles of Value,Satisfaction,and Commitment in the Effect of Service Quality on Customer Loyalty in Hong Kong–Style Tea Restaurants

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Research article

First published 2015-2

The Roles of Value,Satisfaction,and Commitment in the Effect of Service Quality on Customer Loyalty in Hong Kong–Style Tea Restaurants

Ivan K. W. Lai

Cornell Hospitality Quarterly

Select article: The Role and Effect of Job Satisfaction and Empowerment On Customers’ Perception of Service Quality: a Study in the Restaurant Industry

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Research article

First published 2010-02

The Role and Effect of Job Satisfaction and Empowerment On Customers’ Perception of Service Quality: a Study in the Restaurant Industry

Gabriel Gazzoli, Murat Hancer, Yumi Park

Journal of Hospitality & Tourism Research

Select article: Dineserv: A Tool for Measuring Service Quality in Restaurants

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Research article

First published 1995-04

Dineserv: A Tool for Measuring Service Quality in Restaurants

Pete Stevens, Bonnie Knutson, Mark Patton

Cornell Hospitality Quarterly

Select article: Airport-restaurant Service Quality in Hong Kong

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Research article

First published 2000-06

Airport-restaurant Service Quality in Hong Kong

Vincent C. S. Heung, M.Y. Wong, Hailin Qu

Cornell Hospitality Quarterly

Select article: Influence of the Quality of Food,Service,and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price

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Research article

First published 2010-8

Influence of the Quality of Food,Service,and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price

Kisang Ryu, Heesup Han

Journal of Hospitality & Tourism Research

Select article: The Relationship between Restaurant Service Quality and Consumer Loyalty among the Elderly

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Research article

First published 2001-08

The Relationship between Restaurant Service Quality and Consumer Loyalty among the Elderly

Yao-Yi Fu, Sara C. Parks

Journal of Hospitality & Tourism Research

Select article: Stakeholder Service Perspectives: a Triadic Analysis of Service Quality in South Mississippi Fine Dining Restaurants

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Research article

First published 2009-05

Stakeholder Service Perspectives: a Triadic Analysis of Service Quality in South Mississippi Fine Dining Restaurants

Joshua J. Oubre, Denise M. Brown

Journal of Hospitality & Tourism Research

Select article: The Combined Effects of the Physical Environment and Employee Behavior on Customer Perception of Restaurant Service Quality

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Research article

First published 2007-02

The Combined Effects of the Physical Environment and Employee Behavior on Customer Perception of Restaurant Service Quality

Eileen A. Wall, Leonard L. Berry

Cornell Hospitality Quarterly

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