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Select article: A Look at the Relationship between Service Failures,Guest Satisfaction,and Repeat-Patronage Intentions of Casual Dining Guests

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Research article

First published 2011-11

A Look at the Relationship between Service Failures,Guest Satisfaction,and Repeat-Patronage Intentions of Casual Dining Guests

Alex Susskind, Anthony Viccari

Cornell Hospitality Quarterly

Select article: How service quality and perceived value affect behavioral intentions of ecolodge guests: The moderating effect of prior visit

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First published 2022-4

How service quality and perceived value affect behavioral intentions of ecolodge guests: The moderating effect of prior visit

Joowon Ban, Hyoje Jay Kim, Ben Sheehan [...]

Journal of Vacation Marketing

Select article: Guest Perceptions of Hotel Loyalty

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Research article

First published 2006-05

Guest Perceptions of Hotel Loyalty

David DM Mason, Carmen Tideswell, Elizabeth Roberts

Journal of Hospitality & Tourism Research

Select article: Preparation,Characterization and Conducting Properties of Nanocomposites of Successively Intercalated Polyaniline (PANI) in Montmorillonite (MMT)

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Research article

First published 2005-05

Preparation,Characterization and Conducting Properties of Nanocomposites of Successively Intercalated Polyaniline (PANI) in Montmorillonite (MMT)

W. M.A.T. Bandara, D. M.M. Krishantha, J. S.H.Q. Perera [...]

Journal of Composite Materials

Select article: Are Your Satisfied Customers Loyal?

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Research article

First published 2004-08

Are Your Satisfied Customers Loyal?

Iselin Skogland, Judy A. Siguaw

Cornell Hospitality Quarterly

Select article: Effects of Relationship Marketing on Repeat Purchase and Word of Mouth

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First published 2001-08

Effects of Relationship Marketing on Repeat Purchase and Word of Mouth

Woo Gon Kim, Jin Soo Han, Euehun Lee

Journal of Hospitality & Tourism Research

Select article: Do Business Travelers Who Belong to Frequent Guest Programs Differ from Those Who Don't Belong?

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Research article

First published 1991-8

Do Business Travelers Who Belong to Frequent Guest Programs Differ from Those Who Don't Belong?

Ken W. McCleary, Pamela A. Weaver

Journal of Hospitality & Tourism Research

Select article: Management of Guest Delight in Hotels: An Exploratory Study

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Research article

First published 2014-3

Management of Guest Delight in Hotels: An Exploratory Study

Sinmoy Goswami, Mrinmoy K. Sarma

Vision: The Journal of Business Perspective

Select article: How Affective Commitment Boosts Guest Loyalty (and Promotes Frequent-guest Programs)

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Research article

First published 2006-05

How Affective Commitment Boosts Guest Loyalty (and Promotes Frequent-guest Programs)

Anna S. Mattila

Cornell Hospitality Quarterly

Select article: Guest Satisfaction and Restaurant Performance

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Research article

First published 2007-08

Guest Satisfaction and Restaurant Performance

Sachin Gupta, Edward McLaughlin, Miguel Gomez

Cornell Hospitality Quarterly

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