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Articles (9)

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1-9 of 9 results for queueing models of call centers

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Select article: A semiparametric Bayesian model for queueing arrival processes: An application to call centers

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Research article

First published 2023-10

A semiparametric Bayesian model for queueing arrival processes: An application to call centers

Kaan Kuzu, Refik Soyer, Murat T. Tarimcilar

Production and Operations Management

Select article: Analysis of Two‐Level Support Systems with Time‐Dependent Overflow—A Banking Application

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Research article

First published 2010-11

Analysis of Two‐Level Support Systems with Time‐Dependent Overflow—A Banking Application

Wolfgang Barth, Michael Manitz, Raik Stolletz

Production and Operations Management

Select article: The Use of Queueing and Simulative Analyses to Improve an Overwhelmed Pharmacy Call Center

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Research article

First published 2010-10

The Use of Queueing and Simulative Analyses to Improve an Overwhelmed Pharmacy Call Center

T. Eugene Day, W. Max Li, Armann Ingolfsson [...]

Journal of Pharmacy Practice

Select article: Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System

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Research article

First published 2007-01

Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System

Linda V. Green, Peter J. Kolesar, Ward Whitt

Production and Operations Management

Select article: Estimating the true arrival,balking,and reneging processes from censored transactional data: a simulation-based approach

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Research article

First published 2022-7

Estimating the true arrival,balking,and reneging processes from censored transactional data: a simulation-based approach

Ashkan Negahban

SIMULATION

Select article: Managing Queueing Systems Where Capacity is Random and Customers are Impatient

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Research article

First published 2018-02

Managing Queueing Systems Where Capacity is Random and Customers are Impatient

Rouba Ibrahim

Production and Operations Management

Select article: Call Center Delay Announcement Using a Newsvendor‐Like Performance Criterion

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Research article

First published 2015-04

Call Center Delay Announcement Using a Newsvendor‐Like Performance Criterion

Oualid Jouini, O. Zeynep Akşin, Fikri Karaesmen [...]

Production and Operations Management

Select article: Staffing a Call Center with Uncertain Arrival Rate and Absenteeism

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Research article

First published 2006-03

Staffing a Call Center with Uncertain Arrival Rate and Absenteeism

Ward Whitt

Production and Operations Management

Select article: The Psychology of Decisions to Abandon Waits for Service

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Research article

First published 2011-12

The Psychology of Decisions to Abandon Waits for Service

Narayan Janakiraman, Robert J. Meyer, Stephen J. Hoch

Journal of Marketing Research

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