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Research article

First published 2005-01

“Migrating” to New Service Providers: Toward a Unifying Framework of Consumers’ Switching Behaviors

Harvir S. Bansal, Shirley F. Taylor, Yannik St. James

Journal of the Academy of Marketing Science

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Research article

First published 2014-11

Patient loyalty to health care organizations: Strengthening and weakening (satisfaction and provider switching)

Herni J Astuti, Keisuke Nagase

Journal of Medical Marketing: Device,Diagnostic and Pharmaceutical Marketing

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Research article

First published 1999-11

The Service Provider Switching Model (SPSM)

Harvir S. Bansal, Shirley F. Taylor

Journal of Service Research

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Research article

First published 2008-2

Study of Relationship of Demographic Factors with Brand Choice and Brand Switching of Customers of Mobile Phone Service Providers in Kolkata

Shibashish Chakraborty, Kalyan Sengupta

Management and Labour Studies

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Research article

First published 2012-5

Reasons for Switching Service Providers

Robert East, Ursula Grandcolas, Francesca Dall'Olmo Riley [...]

Australasian Marketing Journal

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Research article

First published 2015-1

Mode-Switching Behavior with the Provision of Real-Time Multimodal Traveler Information

Andreas Frei, Hongcheng Gan

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2021-6

Identifying the Critical Success Factors of Telecom Switching Barriers Using the AHP

Reuban Jacob, Suresh Subramoniam

Global Business Review

Open access

Research article

First published 2016-3

Exploring Predictive Switching Factors for Mobile Number Portability

Gurjeet Kaur, Ritika Sambyal

Vikalpa: The Journal for Decision Makers

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Research article

First published 2016-8

A framework for conceptualizing patient loyalty to healthcare organizations

Herni J Astuti, Keisuke Nagase

Health Services Management Research

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Editorial

First published 2021-7

Non-Medical Switching Impact on Patients and Providers – Psoriatic Disease Community Taking a Stand

April Armstrong, Mark Lebwohl, Joseph F. Merola [...]

Journal of Psoriasis and Psoriatic Arthritis®

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