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Articles (85)

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1-10 of 85 results for professional call centres

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Select article: Identity on the line: constructing professional identity in a HR call centre

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Research article

First published 2011-9

Identity on the line: constructing professional identity in a HR call centre

Katrina Pritchard, Gillian Symon

Work,Employment and Society

Select article: Professionalism ‘from below’: mobilization potential in Indian call centres

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Research article

First published 2012-4

Professionalism ‘from below’: mobilization potential in Indian call centres

Brandon Vaidyanathan

Work,Employment and Society

Select article: Professional call centres,professional workers and the paradox of the algorithm: the case of telenursing

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Research article

First published 2012-4

Professional call centres,professional workers and the paradox of the algorithm: the case of telenursing

Bob Russell

Work,Employment and Society

Select article: System,society and dominance effects in the adoption of tele-health: A tri-country comparison

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Research article

First published 2017-8

System,society and dominance effects in the adoption of tele-health: A tri-country comparison

Bob Russell, Chris Smith, Raffaella Valsecchi [...]

Economic and Industrial Democracy

Select article: Ernesto Noronha and Premilla D’Cruz,Employee Identity in Indian Call Centres: The Notion of Professionalism,New Delhi: Response Books,2009,184 pp

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First published 2010-9

Ernesto Noronha and Premilla D’Cruz,Employee Identity in Indian Call Centres: The Notion of Professionalism,New Delhi: Response Books,2009,184 pp

Shalini Misra

The Journal of Entrepreneurship

Select article: `Doing things right',or `doing the right things'? Call centre migrations and dimensions of knowledge

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Research article

First published 2008-12

`Doing things right',or `doing the right things'? Call centre migrations and dimensions of knowledge

Diane van den Broek

Work,Employment and Society

Select article: Knowledge and the discourse of labour process transformation: nurses and the case of NHS Direct for England

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Research article

First published 2008-12

Knowledge and the discourse of labour process transformation: nurses and the case of NHS Direct for England

Chris Smith, Raffaella Valsecchi, Frank Mueller [...]

Work,Employment and Society

Select article: A Critique of Volunteer-Staffed Suicide Prevention Centres *

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Research article

First published 1981-10

A Critique of Volunteer-Staffed Suicide Prevention Centres *

Solomon Hirsch

The Canadian Journal of Psychiatry

Select article: Boundary Work

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Research article

First published 2005-11

Boundary Work

Jackie Goode, David Greatbatch

Journal of Consumer Culture

Select article: Music facilitator experiences of working in asylum seeker centres: Complexities,dilemmas and opportunities

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Research article

First published 2022-11

Music facilitator experiences of working in asylum seeker centres: Complexities,dilemmas and opportunities

Ailbhe Kenny

International Journal of Music Education

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