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Research article

First published 2012-8

The Impact of Process Recovery Communication on Customer Satisfaction,Repurchase Intentions,and Word-of-Mouth Intentions

Yves Van Vaerenbergh, Bart Larivière, Iris Vermeir

Journal of Service Research

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Research article

First published 2015-03

Resilience of Secondary Wastewater Treatment Plants: Prior Performance Is Predictive of Future Process Failure and Recovery Time

Scott R. Weirich, JoAnn Silverstein, Balaji Rajagopalan

Environmental Engineering Science

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Research article

First published 2016-8

Complex scientific applications made fault-tolerant with the sparse grid combination technique

Md Mohsin Ali, Peter E Strazdins, Brendan Harding [...]

The International Journal of High Performance Computing Applications

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Research article

First published 2021-5

Self-Service Technology Recovery: The Effect of Recovery Initiation and Locus of Responsibility

Hung M. Dao, Aristeidis Theotokis

Journal of Interactive Marketing

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Research article

First published 2003-4

Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction

Ronald L. Hess, Shankar Ganesan, Noreen M. Klein

Journal of the Academy of Marketing Science

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Research article

First published 2016-2

Effects of Service Failure on Consumer Responses across Failure Types: A Moderating Role of Intimacy

Seongun Jeon, Jonathan S. Kim

Australasian Marketing Journal

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Research article

First published 2018-2

The Role of Regulation and Financial Compensation on Trust Recovery

Lisiane Santos Gasparotto, Natália Araujo Pacheco, Kenny Basso [...]

Australasian Marketing Journal

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Research article

First published 2024-11

Why do Consumers Forgive Online Travel Agencies? A Multi-study Approach

Aman Kumar, Amit Shankar

Australasian Marketing Journal

Open access

Research article

First published 2012-10

Application-Oriented Fault Detection and Recovery Algorithm for Wireless Sensor and Actor Networks

Jinglin Du, Li Xie, Xiaoyan Sun [...]

International Journal of Distributed Sensor Networks

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Research article

First published 2018-9

Building and utilizing fault tolerance support tools for the GASPI applications

Faisal Shahzad, Moritz Kreutzer, Thomas Zeiser [...]

The International Journal of High Performance Computing Applications

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