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proactive customer service performance (PCSP)
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Select article: The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance
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Research article
First published February, 2017
The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance
Mengyuan Chen,
Yijing Lyu,
Yan Li
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Cornell Hospitality Quarterly
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Select article: Vitalizing to Learn for Service Proactivity: Not All Forms of Organizational Support Are Equal
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Research article
First published January, 2025
Vitalizing to Learn for Service Proactivity: Not All Forms of Organizational Support Are Equal
Pin-Chyuan Hwang
,
Ming-Chuan Han
Journal of Hospitality & Tourism Research
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, Ming-Chuan Han
