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Research article

First published 2020-6

Influence of the Determinants of Online Customer Experience on Online Customer Satisfaction

Shefali Jaiswal, Anurag Singh

Paradigm: A Management Research Journal

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Research article

First published 2010-11

Understanding the Effects of Post-Service Experience Surveys on Delay and Acceleration of Customer Purchasing Behavior: Evidence From the Automotive Services Industry

Utpal M. Dholakia, Siddharth S. Singh, Robert A. Westbrook

Journal of Service Research

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Research article

First published 2007-5

The impact of consumer Internet experience on channel preference and usage intentions across the different stages of the buying process

Ruud T. Frambach, Henk C.A. Roest, Trichy V. Krishnan

Journal of Interactive Marketing

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Research article

First published 2005-8

The role of cumulative online purchasing experience in service recovery management

Betsy Bugg Holloway, Sijun Wang, Janet Turner Parish

Journal of Interactive Marketing

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Research article

First published 2017-1

More promotion-focused,more happy? Regulatory focus,post-purchase evaluations and regret in the real estate market

Jiangtao Chen, Eddie Hui, Zhongming Wang

Urban Studies

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Research article

First published 2019-4

When Posting About Products on Social Media Backfires: The Negative Effects of Consumer Identity Signaling on Product Interest

Lauren Grewal, Andrew T. Stephen, Nicole Verrochi Coleman

Journal of Marketing Research

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Research article

First published 2026

Role of Store Exit Touchpoints in Shaping Consumer Experience and Repurchase Intention

Komal Chopra

Global Business Review

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Research article

First published 2023-9

The Impact of Authenticity on Celebrity Athlete Social Media Endorsement Messaging

Eric Nichols, Stephen Shapiro

Sport Marketing Quarterly

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Research article

First published 2021-7

The Influence of Agritourism Experiences on Consumer Behavior toward Local Food

Sara Brune, Whitney Knollenberg, Kathryn T. Stevenson [...]

Journal of Travel Research

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Research article

First published 2017-4

Overall perceived value of a tourism service: Analysing the spillover effect between electronic channel and consumption of the hotel service

Carmen M Sabiote Ortiz, Dolores M Frías-Jamilena, J Alberto Castañeda García

Tourism and Hospitality Research

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