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1-10 of 53 results for perceived switching cost

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Select article: The effect on patient loyalty of service quality,patient visit experience and perceived switching costs: lessons from one Taiwan university hospital

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Research article

First published 2011-2

The effect on patient loyalty of service quality,patient visit experience and perceived switching costs: lessons from one Taiwan university hospital

Hsiu-Ling Wang, Jun-Ying Huang, Shen-Long Howng

Health Services Management Research

Select article: The Cost of Being “True to Yourself” for Mixed Selves: Frame Switching Leads to Perceived Inauthenticity and Downstream Social Consequences for Biculturals

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Research article

First published 2021-7

The Cost of Being “True to Yourself” for Mixed Selves: Frame Switching Leads to Perceived Inauthenticity and Downstream Social Consequences for Biculturals

Alexandria L. West, Amy Muise, Joni Y. Sasaki

Social Psychological and Personality Science

Select article: Customer Responses to Switching Costs: A Meta-Analytic Investigation of the Moderating Influence of Culture

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Research article

First published 2016-12

Customer Responses to Switching Costs: A Meta-Analytic Investigation of the Moderating Influence of Culture

Doreén Pick, Martin Eisend

Journal of International Marketing

Select article: Channel Habits and the Development of Successful Customer-Firm Relationships in Services

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Research article

First published 2020-11

Channel Habits and the Development of Successful Customer-Firm Relationships in Services

Jesús Cambra-Fierro, Iguácel Melero-Polo, Lia Patrício [...]

Journal of Service Research

Select article: Converting from Independent to Employee Salesforces: The Role of Perceived Switching Costs

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Research article

First published 1992-2

Converting from Independent to Employee Salesforces: The Role of Perceived Switching Costs

Allen M. Weiss, Erin Anderson

Journal of Marketing Research

Select article: Will Indian Industrial Energy Consumer Continue to Buy Green Energy?

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Research article

First published 2016

Will Indian Industrial Energy Consumer Continue to Buy Green Energy?

Deepak Sangroya, Jogendra Kumar Nayak

Organization & Environment

Select article: An empirical investigation of organizations’ switching intention to cloud enterprise resource planning: a cost-benefit perspective

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Research article

First published 2019-3

An empirical investigation of organizations’ switching intention to cloud enterprise resource planning: a cost-benefit perspective

Yu-Wei Chang, Ping-Yu Hsu

Information Development

Select article: Consumer Switching Costs: A Typology,Antecedents,and Consequences

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Research article

First published 2003-4

Consumer Switching Costs: A Typology,Antecedents,and Consequences

Thomas A. Burnham, Judy K. Frels, Vijay Mahajan

Journal of the Academy of Marketing Science

Select article: Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs

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Research article

First published 2005-04

Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs

Simon J. Bell, Seigyoung Auh, Karen Smalley

Journal of the Academy of Marketing Science

Select article: How Effective Are Loyalty Reward Programs in Driving Share of Wallet?

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Research article

First published 2007-05

How Effective Are Loyalty Reward Programs in Driving Share of Wallet?

Jochen Wirtz, Anna S. Mattila, May Oo Lwin

Journal of Service Research

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