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Research article

First published 2025-11

Unlocking the Predictive Value of Excess and Deficit Customer Patronization Intentions

Abhi Bhattacharya, Neil Morgan, Lopo Rego [...]

Journal of Service Research

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Research article

First published 2018-11

What to Say to Patrons About Buying Tickets Again? Modelling a Modern Relationship for Traditional Performing Arts

Angela Chang, Matthew Tingchi Liu

Journal of Creative Communications

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Research article

First published 2010-8

The Dynamics of Green Restaurant Patronage

Hsin-Hui Hu, H.G. Parsa, John Self

Cornell Hospitality Quarterly

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Research article

First published 2024-3

Threat-Induced Sustainability: How Covid-19 has Affected Sustainable Behavioral Intention and Sustainable Hotel Brand Choice

Seongseop (Sam) Kim, Jungkeun Kim, Jacob C. Lee [...]

Journal of Hospitality & Tourism Research

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Research article

First published 2012-2

Work and Fun on the Internet: The Effects of Utilitarianism and Hedonism Online

Daniele Scarpi

Journal of Interactive Marketing

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Research article

First published 2004-09

Predicting Patronage Behaviors in a Sustainable Retail Environment

Jennifer Paff Ogle, Karen H. Hyllegard, Brian H. Dunbar

Environment and Behavior

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Research article

First published 2003-01

The Effect of Music on Perceived Atmosphere and Purchase Intentions in a Restaurant

Stephanie Wilson

Psychology of Music

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Research article

First published 2006-09

Harm,Intent,and the Nature of Aggressive Behavior

Kathryn Graham, Paul F. Tremblay, Samantha Wells [...]

Assessment

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Research article

First published 2016-8

Examining the Impact of Consumer Innovativeness and Innovative Restaurant Image in Upscale Restaurants

Naehyun (Paul) Jin, Nathaniel D. Line, Jerusalem Merkebu

Cornell Hospitality Quarterly

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Research article

First published 1998-08

An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters

Amy K. Smith, Ruth N. Bolton

Journal of Service Research

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