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Research article

First published 2006-11

A Meaning-Centered Approach to Customer Satisfaction

Paaige K. Turner, Robert L. Krizek

Management Communication Quarterly

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Research article

First published 2014-01

Terminally Ill Patients as Customers: The Patient's Perspective

Katharina Seibel, Sara Celestina Valeo, Carola Xander [...]

Journal of Palliative Medicine

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Research article

First published 2020-2

Empathy and Delight in a Personal Service Setting *

Thi Nguyet Que Nguyen, Quan Ha Minh Tran, Mathew Chylinski

Australasian Marketing Journal

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Other

First published 2017-11

Customer Identification in the Healthcare Industry

Long Zhang, Yucheng Zhang, Hong Jiang [...]

International Journal of Market Research

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Review article

First published 2016-06

How Healthcare Can Refocus on Its Super-Customers (Patients,n =1) and Customers (Doctors and Nurses) by Leveraging Lessons from Amazon,Uber,and Watson

Evelyne Kolker, Vural Özdemir, Eugene Kolker

OMICS: A Journal of Integrative Biology

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Research article

First published 2017-2

Promoting a culture of collaboration between point-of-care clinicians and industry partners

Barbara J Nicholas

Journal of Medical Marketing: Device,Diagnostic and Pharmaceutical Marketing

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Research article

First published 2019-6

Patient-specific design process and evaluation of a hip prosthesis femoral stem

Osama Abdelaal, Saied Darwish, Hassan El-Hofy [...]

The International Journal of Artificial Organs

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Research article

First published 2011-2

Hearing the hearing-impaired customer: applying a job-based approach to customer insight discovery in product innovation in the implantable hearing solutions market

Michael Kavanagh, Beat Walther, Jochen Nicolai

Journal of Medical Marketing: Device,Diagnostic and Pharmaceutical Marketing

Open access

Research article

First published 2015

Electronic Health Object

Mohammad Nabil Almunawar, Muhammad Anshari, Mustafa Z. Younis [...]

INQUIRY: The Journal of Health Care Organization,Provision,and Financing

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Research article

First published 2014-12

Linkages between Organization Climate and Work Outcomes: Perceptual Differences among Health Service Professionals as a Function of Customer Contact Intensity

Dennis J. Scotti, Joel Harmon

Journal of Health and Human Services Administration

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