Sage Journals: Discover world-class research

Retricted access

Research article

First published 2024

“Other Customer” Perception as Strategic Insight into Gen Z Consumer–Brand Identification and Purchase Behavior: A Mixed-Methods Approach

Anca Anton

American Behavioral Scientist

Retricted access

Research article

First published 2015-1

Luxury Cruise Travelers

Sunghyup Sean Hyun, Heesup Han

Journal of Travel Research

Retricted access

Research article

First published 2016-5

The Effects of Other Customers’ Dress Style on Customers’ Approach Behaviors

Choongbeom Choi, Anna S. Mattila

Cornell Hospitality Quarterly

Retricted access

Research article

First published 2018-9

Other Customer Service Failures: Emotions,Impacts,and Attributions

Melissa A. Baker, Kawon Kim

Journal of Hospitality & Tourism Research

Retricted access

Other

First published 2004-05

Service Recovery and Fairness Perceptions in Collectivist and Individualist Contexts

Anna S. Mattila, Paul G. Patterson

Journal of Service Research

Retricted access

Research article

First published 2017-11

Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

Jin Ho Jung, Jaewon Jay Yoo, Todd J. Arnold

Journal of Service Research

Retricted access

Research article

First published 1996-10

Can a Usable Product Flash 12:00 ? Perceived Usability is a Function of Usefulness

Amy L. Schwartz, Lynne Thomson, Colleen M. Seifert [...]

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Retricted access

Research article

First published 2018-5

A Customer Scorned

Harrison B. Pugh, Michael K. Brady, Lucas M. Hopkins

Journal of Service Research

Retricted access

Research article

First published 2010-11

Breach Begets Breach: Trickle-Down Effects of Psychological Contract Breach on Customer Service

Prashant Bordia, Simon Lloyd D. Restubog, Sarbari Bordia [...]

Journal of Management

Retricted access

Research article

First published 2019-9

Watching Others Receive Unearned Superior Treatment: Examining the Effects on Tourists Who Receive Less Than Their Peers

Jonas Colliander, Magnus Söderlund, Ben Marder

Journal of Travel Research

Search results