Sage Journals: Discover world-class research

Retricted access

Research article

First published 2016-11

Building Customer-centric Organizations: Shaping Factors and Barriers

Carmen van den Hemel, Martijn F. Rademakers

Journal of Creating Value

Retricted access

Research article

First published 2009-1

Impact of Communication during Service Encounters on Customer’s Perception of Organization Image

Neera Jai, Anjanee Sethi, Shoma Mukherji

Paradigm: A Management Research Journal

Retricted access

Research article

First published 2024

Impact of Branding on Customer Purchase Decision in Apparel Industry: An Application of Stimulus-organism-response Theory

Pradeep Rathore, Esha Saha, Krantiraditya Dhalmahapatra [...]

Vision: The Journal of Business Perspective

Retricted access

Research article

First published 2020-12

Building a High Customer Experience Management Organization: Toward Customer-Centricity

Lamin B. Ceesay

Jindal Management Journal

Retricted access

Research article

First published 2002-04

Customer Mind-Set of Employees throughout the Organization

Karen Norman Kennedy, Felicia G. Lassk, Jerry R. Goolsby

Journal of the Academy of Marketing Science

Retricted access

Research article

First published 1996-10

Applying the Lessons of Quality Customer Service in Public Organizations

William M. Leavitt

Public Works Management & Policy

Retricted access

Research article

First published 2008-12

Making Customer—Service a Priority in Health Care Organizations

Joshua O'Hagan, David Persaud

Healthcare Management Forum

Retricted access

Research article

First published 1997

Econometric Analysis of Customer Retention in an Aviation Trade Organization

Jacquelyn S. Thomas

Transportation Research Record: Journal of the Transportation Research Board

Retricted access

Research article

First published 2014-11

Managing Customer and Organizational Complexity in Sales Organizations

Christian Schmitz, Shankar Ganesan

Journal of Marketing

Retricted access

Research article

First published 2002-7

Creating Customer Value Focused Organization Through Employment Branding

Tapan K Panda

Management and Labour Studies

Search results