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Articles (136)

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1-10 of 136 results for online service encounter

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Select article: Satisfiers and Dissatisfiers in the Online Environment

Retricted access

Research article

First published 2008-05

Satisfiers and Dissatisfiers in the Online Environment

Betsy Bugg Holloway, Sharon E. Beatty

Journal of Service Research

Select article: Toward a Provider-Based View on the Design and Delivery of Quality E-Service Encounters

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Research article

First published 2010-02

Toward a Provider-Based View on the Design and Delivery of Quality E-Service Encounters

Yun Kyung Cho, Larry J. Menor

Journal of Service Research

Select article: The role of cumulative online purchasing experience in service recovery management

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Research article

First published 2005-8

The role of cumulative online purchasing experience in service recovery management

Betsy Bugg Holloway, Sijun Wang, Janet Turner Parish

Journal of Interactive Marketing

Select article: Victimization Online: The Downside of Seeking Human Services for Women on the Internet

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Research article

First published 2000-10

Victimization Online: The Downside of Seeking Human Services for Women on the Internet

Jerry Finn, Mary Banach

Cyberpsychology,Behavior,and Social Networking

Select article: Victimization Online: The Down Side of Seeking Human Services for Women on the Internet

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Research article

First published 2000-04

Victimization Online: The Down Side of Seeking Human Services for Women on the Internet

Jerry Finn, Mary Banach

Cyberpsychology,Behavior,and Social Networking

Select article: Service Failure in Online Retailing

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Other

First published 2003-08

Service Failure in Online Retailing

Betsy B. Holloway, Sharon E. Beatty

Journal of Service Research

Select article: The current online situation in Japan *

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Research article

First published 1981-5

The current online situation in Japan *

T. Yamakawa

Information Services and Use

Select article: Retail Service Branding in Electronic-Commerce Environments

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Research article

First published 2000-11

Retail Service Branding in Electronic-Commerce Environments

Robert Davis, Margo Buchanan-Oliver, Roderick J. Brodie

Journal of Service Research

Select article: Customer Experience: Extracting Topics From Tweets

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Research article

First published 2022-5

Customer Experience: Extracting Topics From Tweets

Manit Mishra

International Journal of Market Research

Select article: Gender Dynamics from an Arab Perspective

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Research article

First published 2016-2

Gender Dynamics from an Arab Perspective

Marryam Khan, Heejung Ro, Amy M. Gregory [...]

Cornell Hospitality Quarterly

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