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1-7 of 7 results for online public complaining

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Research article

First published 2022-5

How Do Observers React to Companies’ Humorous Responses to Online Public Complaints?

Mathieu Béal, Yany Grégoire

Journal of Service Research

Retricted access

Research article

First published 2009-11

When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance

Yany Grégoire, Thomas M. Tripp, Renaud Legoux

Journal of Marketing

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Research article

First published 2014-04

First Step in Social Media: Measuring the Influence of Online Management Responses on Customer Satisfaction

Bin Gu, Qiang Ye

Production and Operations Management

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Research article

First published 2008-6

The Three Exit,Three Voice and Loyalty Framework: A Test with Survey Data on Local Services

Keith Dowding, Peter John

Political Studies

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Research article

First published 2023-6

Complaining,Regret,Superiority,and Discovery: Chinese Patients’ Sense Making of Depression in an Online Forum

Kaibin Xu, Xin Li

Qualitative Health Research

Open access

Review article

First published 2024-12

The Impact of Rape Myth Education on Jury Decision-Making: A Systematic Review

Lara Flynn Hudspith, Nadia Wager, Dominic Willmott [...]

Trauma,Violence,& Abuse

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Research article

First published 2024-9

Persistent Buccopharyngeal Membrane – A Systematic Review of Case Reports and Case Series

Nishreen M. Parekh, Shivani P. Bansal, Vini Mehta [...]

The Cleft Palate Craniofacial Journal