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Research article

First published 2022-4

Studying the relationship between human resources practices,employee motivation,and online hotel reviews: An empirical approach to the hospitality industry

Jessica V de Souza Meira, Murat Hancer, Sara JG dos Anjos [...]

Tourism and Hospitality Research

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Research article

First published 2021-9

A 360-Degree View of a Hospital by Analysing Patient’s Online Reviews Using Fuzzy Sentiment Analysis

Alekh Gour, Sony Kumari

Journal of Health Management

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Research article

First published 2023

The Effects of Website Quality,Review Ratings and Cewebrity Reviews on Online Booking Intention: A Serial Mediation Model

Shaply Abdul Kareem, Pulidindi Venugopal

Vision: The Journal of Business Perspective

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Brief report

First published 2021-02

What Consumers Say About Hospices in Online Reviews

Anna Rahman, Valeria Cardenas, Mekiayla Singleton [...]

Journal of Palliative Medicine

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Research article

First published 2024-5

Overall US Hospice Quality According to Decedent Caregivers—Natural Language Processing and Sentiment Analysis of 3389 Online Caregiver Reviews

Jason Hotchkiss, Emily Ridderman, William Buftin

American Journal of Hospice and Palliative Medicine®

Open access

Research article

First published 2022

Characterizing the Relationship Between Hospital Google Star Ratings,Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Scores,and Quality

Michael I. Ellenbogen, Paul M. Ellenbogen, Nayoung Rim [...]

Journal of Patient Experience

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Research article

First published 2022-2

Customer Online Feedback with an Identity Versus No Identity: The Influence on Review Comments

Dan Jin, Robin B. DiPietro, Nicholas M. Watanabe

Journal of Hospitality & Tourism Research

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Research article

First published 2021-10

Examining the impact of visual presentations and online reviews on hotel booking intentions

Dawood Amin, Anuar SB Mahomed, Yuhanis B Ab Aziz [...]

Tourism and Hospitality Research

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Research article

First published 2018-4

“Please write a (great) online review for my hotel!” Guests’ reactions to solicited reviews

Francesca Magno, Fabio Cassia, Attilio Bruni

Journal of Vacation Marketing

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Research article

First published 2023-4

Systematic differences in online reviews of hotel services between business and leisure travelers

Jong Min Kim, Haoxiang Ma, Sungjun (Steven) Park

Journal of Vacation Marketing

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