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Select article: Marketing Practices and Performance of Small Service Firms

Retricted access

Research article

First published 2006-08

Marketing Practices and Performance of Small Service Firms

Nicole Coviello, Heidi Winklhofer, Karla Hamilton

Journal of Service Research

Select article: Strengthening Customer Relationships

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Research article

First published 2013-5

Strengthening Customer Relationships

Yolanda Polo, F. Javier Sese

Journal of Service Research

Select article: The Role of Consumer Confidence in Creating Customer Loyalty

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Research article

First published 2014-8

The Role of Consumer Confidence in Creating Customer Loyalty

Yi-Chun Ou, Lisette de Vries, Thorsten Wiesel [...]

Journal of Service Research

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