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Retricted access

Research article

First published 2018-3

The mystery shopper: a tool to measure public service delivery?

Steve Jacob, Nathalie Schiffino, Benjamin Biard

International Review of Administrative Sciences

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Research article

First published 2020-12

Evaluation of a Mystery Shopper Intervention to Reduce Sales of Alcohol to Minors in Zacatecas and Guadalupe,Mexico

Mallie J. Paschall, Joel W. Grube, Ted R. Miller [...]

Journal of Drug Education: Substance Use Research and Prevention

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Brief report

First published 2007-6

Evaluation of Consultation in Community Pharmacies with Mystery Shoppers

Dietrich Alte, Werner Weitschies, Christoph A Ritter

Annals of Pharmacotherapy

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Research article

First published 2001-05

Mystery Shopper Benchmarking of Durable-Goods Chains and Stores

Adam Finn

Journal of Service Research

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Research article

First published 1983-04

The Mystery Shopper Technique as an Experiential Exercise to Teach Undergraduate Marketing Principles

Helena Czepiec

Journal of Marketing Education

Open access

Research article

First published 2021-12

Sales of cigarettes to pseudo-underage mystery shoppers: Experiences from Stockholm County

Kristin Feltmann, Johanna Gripenberg, Tobias H. Elgán

Nordic Studies on Alcohol and Drugs

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Research article

First published 2001-11

Distribution Channels in the Travel Industry: Using Mystery Shoppers to Understand the Influence of Travel Agency Recommendations

Simon Hudson, Tim Snaith, Graham A. Miller [...]

Journal of Travel Research

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Research article

First published 2020-2

Can humans simulate talking like other humans? Comparing simulated clients to real customers in service inquiries

Elizabeth Stokoe, Rein Ove Sikveland, Saul Albert [...]

Discourse Studies

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Research article

First published 2003-9

Measuring Customer Service: Georgia's Local Government Mystery Shopper Program

Mark D. Bradbury, Richard L. Milford

State and Local Government Review

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Research article

First published 2026-3

From research to case study: The Next Generation of Hotel Mystery Shoppers from the Perspective of Gen Z

Hans Hagglund, Bendegul Okumus

Journal of Hospitality & Tourism Cases: An International Case Journal

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