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Research article

First published 2017-11

Quantity Competition When Most Favored Customers are Strategic

Yossi Aviv, Andrei Bazhanov, Yuri Levin [...]

Production and Operations Management

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Research article

First published 1991-09

A Comment on Patterns of Store Choice and Customer Gain/Loss Analysis

Elizabeth J. Wilson, Arch G. Woodside

Journal of the Academy of Marketing Science

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Research article

First published 2007-12

Using the Critical Incident Technique to Understand Critical Aspects of the Minor League Spectator's Experience

T. Christopher Greenwell, Janghyuk Lee, Dylan Naeger

Sport Marketing Quarterly

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Research article

First published 1960-4

Self-Service in Retailing

William J. Regan

Journal of Marketing

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Research article

First published 2013-05

Attitudes About Regulation Among Direct-to-Consumer Genetic Testing Customers

Juli Murphy Bollinger, Robert C. Green, David Kaufman

Genetic Testing and Molecular Biomarkers

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Research article

First published 2009-11

Service Quality in the Hotel Industry

Eliza Ching Yick Tse, Suk-Ching Ho

Cornell Hospitality Quarterly

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Research article

First published 2018-2

Customer Interaction and Innovation in Hybrid Offerings

Mario Schaarschmidt, Gianfranco Walsh, Heiner Evanschitzky

Journal of Service Research

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Other

First published 2010-11

Electronic Meal Experience: A Content Analysis of Online Restaurant Comments

Ioannis S. Pantelidis

Cornell Hospitality Quarterly

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Research article

First published 2021-3

Salesperson Dual Agency in Price Negotiations

Justin M. Lawrence, Lisa K. Scheer, Andrew T. Crecelius [...]

Journal of Marketing

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Research article

First published 2013-8

Modeling OCB for Hotels

Emily Ma, Hailin Qu, Marie Wilson [...]

Cornell Hospitality Quarterly

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