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Articles (23)

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1-10 of 23 results for management of customer queues

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Select article: Managing Queueing Systems Where Capacity is Random and Customers are Impatient

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Research article

First published 2018-02

Managing Queueing Systems Where Capacity is Random and Customers are Impatient

Rouba Ibrahim

Production and Operations Management

Select article: Managing Real and Virtual Waits in Hospitality and Service Organizations

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Research article

First published 2005-02

Managing Real and Virtual Waits in Hospitality and Service Organizations

Duncan Dickson, Robert C. Ford, Bruce Laval

Cornell Hospitality Quarterly

Select article: When to announce the queueing information for bounded rationality customers: a discrete-event–based simulation model

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Research article

First published 2024-10

When to announce the queueing information for bounded rationality customers: a discrete-event–based simulation model

Tao Dai, Mingyu Yu, Yong Wu

SIMULATION

Select article: How Lines Organize Compulsory Interaction,Emotion Management,and “Emotional Taxes”

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Research article

First published 2013-2

How Lines Organize Compulsory Interaction,Emotion Management,and “Emotional Taxes”

Shawna Malvini Redden

Management Communication Quarterly

Select article: Modeling and Managing the Percentage of Satisfied Customers in Hidden and Revealed Waiting Line Systems

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Research article

First published 2006-03

Modeling and Managing the Percentage of Satisfied Customers in Hidden and Revealed Waiting Line Systems

Chester Chambers, Panagiotis Kouvelis

Production and Operations Management

Select article: Optimal and Self-Selection of Service Type in a Queueing System Where Long Service Postpones the Need for the Next Service

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Research article

First published 2026-1

Optimal and Self-Selection of Service Type in a Queueing System Where Long Service Postpones the Need for the Next Service

Refael Hassin, Jiesen Wang

Production and Operations Management

Select article: The Order of Service: The Practical Management of Customer Interaction

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Research article

First published 2004-11

The Order of Service: The Practical Management of Customer Interaction

Barry Brown

Sociological Research Online

Select article: The Effect of Music Choice and Announcement Duration on Subjective Wait Time for Call Center Hold Queues

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Review article

First published 2004-9

The Effect of Music Choice and Announcement Duration on Subjective Wait Time for Call Center Hold Queues

Benjamin A. Knott, Philip Kortum, Robert R. Bushey [...]

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Select article: Managing Voice-to-Voice Encounters

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Research article

First published 2006-02

Managing Voice-to-Voice Encounters

Anita Whiting, Naveen Donthu

Journal of Service Research

Select article: Restaurant analytics: Emerging practice and research opportunities

Open access

Research article

First published 2022-10

Restaurant analytics: Emerging practice and research opportunities

Debjit Roy, Eirini Spiliotopoulou, Jelle de Vries

Production and Operations Management

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