Search results: Sage Journals

Restricted accessResearch articleFirst published February, 2002

Learnings from Customer Relationship Management (CRM) Implementation in a Bank

M.P. Gupta, Sonal Shukla

Global Business Review

Restricted accessResearch articleFirst published May, 2018

Focusing the High-Technology Firm: How Outsourcing Affects Technological Knowledge Exploration

Niron Hashai

Journal of Management

Restricted accessResearch articleFirst published April, 2009

Customers' Expectations of Complaint Handling by Airline Service: Privilege Status and Reasonability of Demands from a Social Learning Perspective

Wen-Bin Chiou, Ming-Hsu Chang, Chao-Chin Yang

Psychological Reports

Restricted accessResearch articleFirst published June, 2024

From Machine Learning Algorithms to Superior Customer Experience: Business Implications of Machine Learning-Driven Data Analytics in the Hospitality Industry

Egor Cherenkov, Vlad Benga, Minwoo Lee [...]

Journal of Smart Tourism

Restricted accessBook reviewFirst published July, 2014

Book Review: The Power of Customer Misbehaviour: Drive Growth and Innovation by Learning from your Customers

Alan Wilson

International Journal of Market Research

Restricted accessResearch articleFirst published November, 2006

Customizing Technology Transfer: Lessons to be Learned from Comparative Cross Cultural Studies

Ann-Katrin Backlund

Journal of Industrial Relations

Restricted accessResearch articleFirst published December, 2022

RETRACTED: Customer’s opinion mining from online reviews using intelligent rules with machine learning techniques

Sadhana SA, Sabena S, SaiRamesh L [...]

Concurrent Engineering

Restricted accessResearch articleFirst published February, 2013

Organizational Learning and CRM Success: A Model for Linking Organizational Practices,Customer Data Quality,and Performance ☆

James W. Peltier, Debra Zahay, Donald R. Lehmann

Journal of Interactive Marketing

Restricted accessResearch articleFirst published January, 2019

Using Machine Learning To Cocreate Value Through Dynamic Customer Engagement In A Brand Loyalty Program

Ajay Aluri, Bradley S. Price, Nancy H. McIntyre

Journal of Hospitality & Tourism Research

Restricted accessResearch articleFirst published July, 2011

Reducing Customer Dissatisfaction: How Important is Learning to Reduce Service Failure?

Michael A. Lapré

Production and Operations Management

Restricted accessResearch articleFirst published February, 2002

Learnings from Customer Relationship Management (CRM) Implementation in a Bank

M.P. Gupta, Sonal Shukla

Global Business Review

Restricted accessResearch articleFirst published May, 2018

Focusing the High-Technology Firm: How Outsourcing Affects Technological Knowledge Exploration

Niron Hashai

Journal of Management

Restricted accessResearch articleFirst published April, 2009

Customers' Expectations of Complaint Handling by Airline Service: Privilege Status and Reasonability of Demands from a Social Learning Perspective

Wen-Bin Chiou, Ming-Hsu Chang, Chao-Chin Yang

Psychological Reports

Restricted accessResearch articleFirst published June, 2024

From Machine Learning Algorithms to Superior Customer Experience: Business Implications of Machine Learning-Driven Data Analytics in the Hospitality Industry

Egor Cherenkov, Vlad Benga, Minwoo Lee [...]

Journal of Smart Tourism

Restricted accessBook reviewFirst published July, 2014

Book Review: The Power of Customer Misbehaviour: Drive Growth and Innovation by Learning from your Customers

Alan Wilson

International Journal of Market Research

Restricted accessResearch articleFirst published November, 2006

Customizing Technology Transfer: Lessons to be Learned from Comparative Cross Cultural Studies

Ann-Katrin Backlund

Journal of Industrial Relations

Restricted accessResearch articleFirst published December, 2022

RETRACTED: Customer’s opinion mining from online reviews using intelligent rules with machine learning techniques

Sadhana SA, Sabena S, SaiRamesh L [...]

Concurrent Engineering

Restricted accessResearch articleFirst published February, 2013

Organizational Learning and CRM Success: A Model for Linking Organizational Practices,Customer Data Quality,and Performance ☆

James W. Peltier, Debra Zahay, Donald R. Lehmann

Journal of Interactive Marketing

Restricted accessResearch articleFirst published January, 2019

Using Machine Learning To Cocreate Value Through Dynamic Customer Engagement In A Brand Loyalty Program

Ajay Aluri, Bradley S. Price, Nancy H. McIntyre

Journal of Hospitality & Tourism Research

Restricted accessResearch articleFirst published July, 2011

Reducing Customer Dissatisfaction: How Important is Learning to Reduce Service Failure?

Michael A. Lapré

Production and Operations Management