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Review article

First published 2012-2

Self-Service in the Labor Process

Charles S. Koeber, David W. Wright, Elizabeth Dingler

Humanity & Society

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Research article

First published 2010-8

Service Labor and Symbolic Power

Jeffrey J. Sallaz

Work and Occupations

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Research article

First published 2022-11

Service Priority Climate and Service Performance Among Hospitality Employees: The Role of Emotional Labor and Workload Pressure

Dana R. Vashdi, Tal Katz–Navon, Marianna Delegach

Cornell Hospitality Quarterly

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Research article

First published 2019-8

Emotion Cycles in Services: Emotional Contagion and Emotional Labor Effects

Xiao-Yu Liu, Nai-Wen Chi, Dwayne D. Gremler

Journal of Service Research

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Research article

First published 2009-05

Scheduling Restaurant Workers to Minimize Labor Cost and Meet Service Standards

Kyuwan Choi, Johye Hwang, Myoungju Park

Cornell Hospitality Quarterly

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Research article

First published 2015-5

Simultaneous perturbation methods for adaptive labor staffing in service systems

L A Prashanth, H L Prasad, Nirmit Desai [...]

SIMULATION

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Research article

First published 2019-5

Fake It to Make It? Emotional Labor Reduces the Racial Disparity in Service Performance Judgments

Alicia A. Grandey, Lawrence Houston, Derek R. Avery

Journal of Management

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Research article

First published 2018-7

Stitching it all together: Service producers and the spatial dynamics of screen media labor

Kevin Sanson

International Journal of Cultural Studies

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Research article

First published 2024-11

Operational Transparency as a Service Design: An Investigation on Labor/Effort Observation Effect

Eun Min (Min) Hwang, Seonjeong (Ally) Lee, Tiffany S. Legendre

Journal of Hospitality & Tourism Research

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Research article

First published 2019-8

A Look at How Tabletop Technology Influences Table Turn and Service Labor Usage in Table-Service Restaurants

Alex M. Susskind, Benjamin Curry

Cornell Hospitality Quarterly

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