Search results: Sage Journals

Restricted accessReview articleFirst published February, 2012

Self-Service in the Labor Process

Charles S. Koeber, David W. Wright, Elizabeth Dingler

Humanity & Society

Restricted accessResearch articleFirst published August, 2010

Service Labor and Symbolic Power

Jeffrey J. Sallaz

Work and Occupations

Restricted accessResearch articleFirst published November, 2022

Service Priority Climate and Service Performance Among Hospitality Employees: The Role of Emotional Labor and Workload Pressure

Dana R. Vashdi, Tal Katz–Navon, Marianna Delegach

Cornell Hospitality Quarterly

Restricted accessResearch articleFirst published August, 2019

Emotion Cycles in Services: Emotional Contagion and Emotional Labor Effects

Xiao-Yu Liu, Nai-Wen Chi, Dwayne D. Gremler

Journal of Service Research

Restricted accessResearch articleFirst published May, 2009

Scheduling Restaurant Workers to Minimize Labor Cost and Meet Service Standards

Kyuwan Choi, Johye Hwang, Myoungju Park

Cornell Hospitality Quarterly

Restricted accessResearch articleFirst published May, 2015

Simultaneous perturbation methods for adaptive labor staffing in service systems

L A Prashanth, H L Prasad, Nirmit Desai [...]

SIMULATION

Restricted accessResearch articleFirst published May, 2019

Fake It to Make It? Emotional Labor Reduces the Racial Disparity in Service Performance Judgments

Alicia A. Grandey, Lawrence Houston, Derek R. Avery

Journal of Management

Restricted accessResearch articleFirst published July, 2018

Stitching it all together: Service producers and the spatial dynamics of screen media labor

Kevin Sanson

International Journal of Cultural Studies

Restricted accessResearch articleFirst published November, 2024

Operational Transparency as a Service Design: An Investigation on Labor/Effort Observation Effect

Eun Min (Min) Hwang, Seonjeong (Ally) Lee, Tiffany S. Legendre

Journal of Hospitality & Tourism Research

Restricted accessResearch articleFirst published August, 2019

A Look at How Tabletop Technology Influences Table Turn and Service Labor Usage in Table-Service Restaurants

Alex M. Susskind, Benjamin Curry

Cornell Hospitality Quarterly

Restricted accessReview articleFirst published February, 2012

Self-Service in the Labor Process

Charles S. Koeber, David W. Wright, Elizabeth Dingler

Humanity & Society

Restricted accessResearch articleFirst published August, 2010

Service Labor and Symbolic Power

Jeffrey J. Sallaz

Work and Occupations

Restricted accessResearch articleFirst published November, 2022

Service Priority Climate and Service Performance Among Hospitality Employees: The Role of Emotional Labor and Workload Pressure

Dana R. Vashdi, Tal Katz–Navon, Marianna Delegach

Cornell Hospitality Quarterly

Restricted accessResearch articleFirst published August, 2019

Emotion Cycles in Services: Emotional Contagion and Emotional Labor Effects

Xiao-Yu Liu, Nai-Wen Chi, Dwayne D. Gremler

Journal of Service Research

Restricted accessResearch articleFirst published May, 2009

Scheduling Restaurant Workers to Minimize Labor Cost and Meet Service Standards

Kyuwan Choi, Johye Hwang, Myoungju Park

Cornell Hospitality Quarterly

Restricted accessResearch articleFirst published May, 2015

Simultaneous perturbation methods for adaptive labor staffing in service systems

L A Prashanth, H L Prasad, Nirmit Desai [...]

SIMULATION

Restricted accessResearch articleFirst published May, 2019

Fake It to Make It? Emotional Labor Reduces the Racial Disparity in Service Performance Judgments

Alicia A. Grandey, Lawrence Houston, Derek R. Avery

Journal of Management

Restricted accessResearch articleFirst published July, 2018

Stitching it all together: Service producers and the spatial dynamics of screen media labor

Kevin Sanson

International Journal of Cultural Studies

Restricted accessResearch articleFirst published November, 2024

Operational Transparency as a Service Design: An Investigation on Labor/Effort Observation Effect

Eun Min (Min) Hwang, Seonjeong (Ally) Lee, Tiffany S. Legendre

Journal of Hospitality & Tourism Research

Restricted accessResearch articleFirst published August, 2019

A Look at How Tabletop Technology Influences Table Turn and Service Labor Usage in Table-Service Restaurants

Alex M. Susskind, Benjamin Curry

Cornell Hospitality Quarterly