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Research article

First published 2009-10

Voice Personalities Inducing Trust and Satisfaction in a Medical Interactive Voice Response System

Rochelle E. Evans, Philip Kortum

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2000-7

Human Factors Guidelines for Interactive Voice Response Systems

Bill Killam, Marguerite Autry

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2011-07

Improving Older Adults' Experience with Interactive Voice Response Systems

Delyana Ivanova Miller, Halina Bruce, Michèle Gagnon [...]

Telemedicine and e-Health

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Research article

First published 2014-02

Older People's Attitudes Toward Interactive Voice Response Systems

Delyana Ivanova Miller, France Aubé, Vincent Talbot [...]

Telemedicine and e-Health

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Research article

First published 1995-06

Increasing the Usability of Interactive Voice Response Systems: Research and Guidelines for Phone-Based Interfaces

Robert M. Schumacher, Mary L. Hardzinski, Amy L. Schwartz

Human Factors: The Journal of the Human Factors and Ergonomics Society

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Research article

First published 2001-10

Using the Customer-Centric Approach to Design Interactive Voice Response Systems

Robert R. Bushey, John M. Martin, Kurt M. Joseph

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Review article

First published 1998-10

Interactive Voice Response (IVR) Systems as Automatic Speech Recognition (ASR) Comes of Age

Daryle Gardner-Bonneau, Cristina Delogu, Chuck Green [...]

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2003-10

Redesign of a Technical Support Interactive Voice Response System: Applying Heuristics to Business Problems

Paul Sherman

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Other

First published 2010-11

Enhancing Control of the Medication Supply Chain in Clinical Trials Managed by Interactive Voice Response Systems

Sarah Waters, Iain Dowlman, Kevin Drake [...]

Therapeutic Innovation & Regulatory Science

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Research article

First published 2013-05

Utility of an Interactive Voice Response System to Assess Antiretroviral Pharmacotherapy Adherence Among Substance Users Living with HIV/AIDS in the Rural South

Jalie A. Tucker, Cathy A. Simpson, Jin Huang [...]

AIDS Patient Care and STDs

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