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Articles (109)

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1-10 of 109 results for individual customer orientation

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Select article: Organizational Service Systems: Antecedents and Consequences

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Research article

First published 2011-1

Organizational Service Systems: Antecedents and Consequences

Teresa García, José Varela, Marisa del Río

Tourism and Hospitality Research

Select article: Exploring the associations between standards for service delivery (organisational culture),co-worker support,self-efficacy,job satisfaction and customer orientation in the real estate industry

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Research article

First published 2014-2

Exploring the associations between standards for service delivery (organisational culture),co-worker support,self-efficacy,job satisfaction and customer orientation in the real estate industry

Sandra Gountas, John Gountas, Felix T Mavondo

Australian Journal of Management

Select article: Interaction Orientation and Firm Performance

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First published 2008-1

Interaction Orientation and Firm Performance

Girish Ramani, V. Kumar

Journal of Marketing

Select article: An Attitude-Behavior Model of Salespeople’s Customer Orientation

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Research article

First published 2005-10

An Attitude-Behavior Model of Salespeople’s Customer Orientation

Ruth Maria Stock, Wayne D. Hoyer

Journal of the Academy of Marketing Science

Select article: When Should the Customer Really be King? On the Optimum Level of Salesperson Customer Orientation in Sales Encounters

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Research article

First published 2011-3

When Should the Customer Really be King? On the Optimum Level of Salesperson Customer Orientation in Sales Encounters

Christian Homburg, Michael Müller, Martin Klarmann

Journal of Marketing

Select article: Value Structures,Formal Structures,and Technology for Lower Participants in Service Organizations

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First published 1987-04

Value Structures,Formal Structures,and Technology for Lower Participants in Service Organizations

Peter K. Mills, Thomas Turk, Newton Margulies

Human Relations

Select article: The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings

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Research article

First published 2002-2

The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings

Tom J. Brown, John C. Mowen, D. Todd Donavan [...]

Journal of Marketing Research

Select article: Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers

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Research article

First published 2022-2

Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers

Taeshik Gong, Pengchang Sun, Min Jung Kang

Cornell Hospitality Quarterly

Select article: Customer Mind-Set of Employees throughout the Organization

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First published 2002-04

Customer Mind-Set of Employees throughout the Organization

Karen Norman Kennedy, Felicia G. Lassk, Jerry R. Goolsby

Journal of the Academy of Marketing Science

Select article: Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction,Commitment,and Organizational Citizenship Behaviors

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Research article

First published 2004-1

Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction,Commitment,and Organizational Citizenship Behaviors

D. Todd Donavan, Tom J. Brown, John C. Mowen

Journal of Marketing

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