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Articles (7)

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1-7 of 7 results for illegitimate complaints

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Select article: The Customer Isn’t Always Right: The Implications of Illegitimate Complaints

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Research article

First published 2020-5

The Customer Isn’t Always Right: The Implications of Illegitimate Complaints

Kawon Kim, Melissa A. Baker

Cornell Hospitality Quarterly

Select article: Illegitimate Customer Complaining Behavior in Hospitality Service Encounters

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Research article

First published 2016-9

Illegitimate Customer Complaining Behavior in Hospitality Service Encounters

Zhuowei (Joy) Huang, Li Miao

Journal of Hospitality & Tourism Research

Select article: Relationship as an Inherent Component in Healthy Women’s Fatigue

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Research article

First published 2002-06

Relationship as an Inherent Component in Healthy Women’s Fatigue

Laura Cox Dzurec

Western Journal of Nursing Research

Select article: ‘Modernising’ Employment Standards? Administrative Efficiency and the Production of the Illegitimate Claimant in Ontario,Canada

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Meeting report

First published 2011-7

‘Modernising’ Employment Standards? Administrative Efficiency and the Production of the Illegitimate Claimant in Ontario,Canada

Mary Gellatly, John Grundy, Kiran Mirchandani [...]

The Economic and Labour Relations Review

Select article: Helping Employees Deal With Dysfunctional Customers

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Research article

First published 2014-2

Helping Employees Deal With Dysfunctional Customers

Taeshik Gong, Youjae Yi, Jin Nam Choi

Journal of Service Research

Select article: Public Intimacy in Neighbour Relationships and Complaints

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Research article

First published 2006-9

Public Intimacy in Neighbour Relationships and Complaints

Elizabeth Stokoe

Sociological Research Online

Select article: Burnout–Depression Overlap: Exploratory Structural Equation Modeling Bifactor Analysis and Network Analysis

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Research article

First published 2021-9

Burnout–Depression Overlap: Exploratory Structural Equation Modeling Bifactor Analysis and Network Analysis

Jay Verkuilen, Renzo Bianchi, Irvin Sam Schonfeld [...]

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