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Research article

First published 2017-2

Understanding the Impact of Online Reviews on Hotel Performance

Paul Phillips, Stuart Barnes, Krystin Zigan [...]

Journal of Travel Research

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Research article

First published 2024-3

The Competitive Effects of Online Reviews on Hotel Demand

Sanghoon Cho, Pelin Pekgün, Ramkumar Janakiraman [...]

Journal of Marketing

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Research article

First published 2023-7

Hotel service quality dimensions and attributes: An analysis of online hotel customer reviews

Kanapot Kalnaovakul, Pornpisanu Promsivapallop

Tourism and Hospitality Research

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Research article

First published 2015-5

Factors Affecting Customer Satisfaction in Responses to Negative Online Hotel Reviews

Hyounae Min, Yumi Lim, Vincent P. Magnini

Cornell Hospitality Quarterly

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Research article

First published 2021-10

Examining the impact of visual presentations and online reviews on hotel booking intentions

Dawood Amin, Anuar SB Mahomed, Yuhanis B Ab Aziz [...]

Tourism and Hospitality Research

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Research article

First published 2023-4

Systematic differences in online reviews of hotel services between business and leisure travelers

Jong Min Kim, Haoxiang Ma, Sungjun (Steven) Park

Journal of Vacation Marketing

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Research article

First published 2018-4

Hotel guests’ perception of best green practices: A content analysis of online reviews

Sungpo Yi, Xu Li, Tun-Min (Catherine) Jai

Tourism and Hospitality Research

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Research article

First published 2018

Hotel recommendation approach based on the online consumer reviews using interval neutrosophic linguistic numbers

Jian-Qiang Wang, Xu Zhang, Hong-Yu Zhang

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Research article

First published 2025

In search for productivity in hotel management responses to online reviews: Which and where to respond?

Dieu Thi Tran, Kiet Tuan Nguyen, Da Van Huynh

Journal of Vacation Marketing

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Research article

First published 2023-12

Role of Review Length,Review Valence and Review Credibility on Consumer’s Online Hotel Booking Intention

Anuja Shukla, Anubhav Mishra

FIIB Business Review

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