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Articles (100)

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1-10 of 100 results for hotel customers and service providers

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Select article: `No,We Don't Provide that Service': The Harassment of Hotel Employees by Customers

Retricted access

Research article

First published 2000-12

`No,We Don't Provide that Service': The Harassment of Hotel Employees by Customers

Yvonne Guerrier, Amel S. Adib

Work,Employment and Society

Select article: The followership of hotel employees and the relationship between occupational burnout,job stress,and customer orientation: Targeting the hotel service providers at luxury hotels

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Research article

First published 2016-10

The followership of hotel employees and the relationship between occupational burnout,job stress,and customer orientation: Targeting the hotel service providers at luxury hotels

Jae-wan Kang, Jeong-ho Heo, Joon-ho Kim

Tourism and Hospitality Research

Select article: Forming Service Relationships with Hotel Business Travelers: The Critical Attributes to Improve Retention

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Research article

First published 2000-11

Forming Service Relationships with Hotel Business Travelers: The Critical Attributes to Improve Retention

Laurel Scanlan, Janelle McPhail

Journal of Hospitality & Tourism Research

Select article: Exploring customer heterogeneity in hotel attribute preferences: An empirical study based on role theory

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Research article

First published 2025

Exploring customer heterogeneity in hotel attribute preferences: An empirical study based on role theory

Zongwei Hu, Shuo Yu, Jian Ming Luo

Journal of Vacation Marketing

Select article: Understanding the Customers’ Emotions and Experience of Robot-assisted Services in Luxury Hotels and Its Influence on Revisit Intention

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Research article

First published 2024

Understanding the Customers’ Emotions and Experience of Robot-assisted Services in Luxury Hotels and Its Influence on Revisit Intention

A. Suganthi, K. Mohamed Jasim

Global Business Review

Select article: Organizational Service Systems: Antecedents and Consequences

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Research article

First published 2011-1

Organizational Service Systems: Antecedents and Consequences

Teresa García, José Varela, Marisa del Río

Tourism and Hospitality Research

Select article: Customer Participation in the Value Co-creation of Hotel Service Robot Interaction

Open access

Research article

First published 2024-10

Customer Participation in the Value Co-creation of Hotel Service Robot Interaction

Zemin Tian, Xiaoli Liu

Sage Open

Select article: Measuring Customer Satisfaction and Hotel Efficiency Analysis: An Approach Based on Data Envelopment Analysis

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Research article

First published 2022-5

Measuring Customer Satisfaction and Hotel Efficiency Analysis: An Approach Based on Data Envelopment Analysis

Changhee Kim, Kyunghwa Chung

Cornell Hospitality Quarterly

Select article: Does Trust Matter to Use Hotel Service Robot in COVID-19 Pandemic?

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Research article

First published 2023-6

Does Trust Matter to Use Hotel Service Robot in COVID-19 Pandemic?

Hee Chung Chung, Namho Chung

Journal of Smart Tourism

Select article: What Do Mature Travelers Perceive as Important Hotel/Motel Customer Services?

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Other

First published 1996-5

What Do Mature Travelers Perceive as Important Hotel/Motel Customer Services?

Beth E. S. Wuest, Richard F. Tas, Daniel A. Emenheiser

Journal of Hospitality & Tourism Research

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