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Research article

First published 2013-6

CRM Scale Development and Validation in Indian Public Hospitals

Arun Kumar Agariya, Deepali Singh

Journal of Health Management

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Research article

First published 2020-6

Visual Design,Message Content,and Benefit Type: The Case of A Cause-Related Marketing Campaign

Yixing (Lisa) Gao, Laurie Wu, Joongwon Shin [...]

Journal of Hospitality & Tourism Research

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Review article

First published 2016-12

Customer Relationship Management (CRM) Towards Service Orientation in Hospitals: A Review

Aditya Vaish, Abhishek Vaish, Raju Vaishya [...]

Apollo Medicine

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Research article

First published 2024-7

Determinants influencing implementation of clinical risk management – Qualitative results of a national survey among clinical risk managers in Germany (KHaSiMiR21)

Hannah Roesner, Karl Blum, Nikoloz Gambashidze [...]

Journal of Patient Safety and Risk Management

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Research article

First published 2017-9

Eliminating Critical Incident Tracking Network Patient Safety Events at a Veterans Affairs Institution Through Crew Resource Management Training

SreyRam Kuy, Ramon A. L. Romero

American Journal of Medical Quality

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Research article

First published 2017-7

Cultural Transformation After Implementation of Crew Resource Management: Is It Really Possible?

Jennifer L. Hefner, Brian Hilligoss, Amy Knupp [...]

American Journal of Medical Quality

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Research article

First published 2021-1

The Need for Purposeful Teaching,Learning and Assessment of Crisis Resource Management Principles and Practices in the Undergraduate Pre-Hospital Emergency Care Curriculum: A Narrative Literature Review

Mugsien Rowland, Anthonio Oladele Adefuye, Craig Vincent-Lambert

Paramedicine

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Research article

First published 2021-12

Winning the Loyalty of International Customers: A Perspective from the International Patients in India

Huma Sethi

FIIB Business Review

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Research article

First published 2017-1

What Is the Return on Investment for Implementation of a Crew Resource Management Program at an Academic Medical Center?

Susan D. Moffatt-Bruce, Jennifer L. Hefner, Hagop Mekhjian [...]

American Journal of Medical Quality

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Research article

First published 2019-9

Republished: What Is the Return on Investment for Implementation of a Crew Resource Management Program at an Academic Medical Center? *

Susan D. Moffatt-Bruce, Jennifer L. Hefner, Hagop Mekhjian [...]

American Journal of Medical Quality

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