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Research article

First published 2026-2

Employee Recommendation and Financial Performance: Evidence From Tourism and Hospitality Industry

Tian-Yu Han, Jian-Wu Bi, Yanbo Yao

Cornell Hospitality Quarterly

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Other

First published 1993-5

Breaking the Rules: Delivering Responsive Service

Paula Francese

Journal of Hospitality & Tourism Research

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Research article

First published 2024-3

Service Activity and Patented Innovation in Manufacturing Firms

Sina Golara, Kevin J Dooley

Production and Operations Management

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Research article

First published 2011-5

Developing Customer Service Innovations for Service Employees: The Effects of NSD Characteristics on Internal Innovation Magnitude

Nita Umashankar, Raji Srinivasan, Dustin Hindman

Journal of Service Research

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Research article

First published 2019-06

The Impact of Service Improvisation Competence on Customer Satisfaction: Evidence from the Hospitality Industry

Enrico Secchi, Aleda Roth, Rohit Verma

Production and Operations Management

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Research article

First published 2005-12

Executive Insights: Exporting Services to Southeast Asia: Lessons from Australian Knowledge-Based Service Exporters

Chris Styles, Paul G. Patterson, Vinh Q. La

Journal of International Marketing

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Editorial

First published 2020-11

Service Safety in the Pandemic Age

Leonard L. Berry, Tracey S. Danaher, Lerzan Aksoy [...]

Journal of Service Research

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Research article

First published 2003-07

Airline Traffic and Urban Economic Development

Jan K. Brueckner

Urban Studies

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Research article

First published 1943-6

The Production of High-Speed Helical Gears,with Special Reference to the Elimination of Transmission Noises

S. A. Couling

Proceedings of the Institution of Mechanical Engineers

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Research article

First published 2018-5

Customer-Firm Interactions and the Path to Profitability

Jesús Cambra-Fierro, Iguácel Melero-Polo, F. Javier Sese [...]

Journal of Service Research

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