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Research article

First published 2006-05

Guest Perceptions of Hotel Loyalty

David DM Mason, Carmen Tideswell, Elizabeth Roberts

Journal of Hospitality & Tourism Research

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Research article

First published 2004-05

Developing and Rewarding Loyalty to Hotels: The Guest's Perspective

Carmen Tideswell, Elizabeth Fredline

Journal of Hospitality & Tourism Research

Retricted access

Research article

First published 2006-05

How Affective Commitment Boosts Guest Loyalty (and Promotes Frequent-guest Programs)

Anna S. Mattila

Cornell Hospitality Quarterly

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Research article

First published 2026

Beyond TAM: The experiential power of augmented reality in shaping guest loyalty in luxury hotels

Tamer M. Elsawy, Poussy Elgamel, Mohamed Salah Ghanem [...]

Tourism and Hospitality Research

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Research article

First published 2011-8

The Influence of Guest Perceptions of Service Fairness on Lodging Loyalty in China *

Robert J. Kwortnik, Xiaoyun Han

Cornell Hospitality Quarterly

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Research article

First published 2025-8

Increasing Hotel Loyalty Through Psychological Ownership

Y. Rin Yoon, Joann Peck, Suzanne B. Shu

Cornell Hospitality Quarterly

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Research article

First published 2009-08

Loyalty Programs

Frederick Dekay, Rex S. Toh, Peter Raven

Cornell Hospitality Quarterly

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Research article

First published 2014-5

Hotel Guests’ Responses to Service Recovery

Pablo Zoghbi-Manrique-de-Lara, Miguel A. Suárez-Acosta, Teresa Aguiar-Quintana

Cornell Hospitality Quarterly

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Research article

First published 2017-4

Complaint management in hospitality organizations: The role of empowerment and other service recovery attributes impacting loyalty and satisfaction

Godwin-Charles A Ogbeide, Stefanie Böser, Robert J Harrinton [...]

Tourism and Hospitality Research

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Research article

First published 1998-02

Loyalty: A Strategic Commitment

John T. Bowen, Stowe Shoemaker

Cornell Hospitality Quarterly

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