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Articles (27)

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1-10 of 27 results for guest complaints

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Select article: When Hotel Guests Complain About Tobacco,Electronic Cigarettes,and Cannabis: Lessons for Implementing Smoking Bans

Open access

Research article

First published 2022-08

When Hotel Guests Complain About Tobacco,Electronic Cigarettes,and Cannabis: Lessons for Implementing Smoking Bans

Elizabeth AD Weigel, Georg E Matt

Tobacco Use Insights

Select article: Service Innovation: Applying the 7-I Model to Improve Brand Positioning at the Taj Holiday Village Goa,India

Retricted access

Other

First published 2011-2

Service Innovation: Applying the 7-I Model to Improve Brand Positioning at the Taj Holiday Village Goa,India

Aveek Sengupta, Chekitan S. Dev

Cornell Hospitality Quarterly

Select article: When Guests Complain

Retricted access

Research article

First published 1983-08

When Guests Complain

Robert C. Lewis

Cornell Hospitality Quarterly

Select article: The Positive Side of Guest Complaints

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Other

First published 1987-02

The Positive Side of Guest Complaints

Robert C. Lewis, Susan V. Morris

Cornell Hospitality Quarterly

Select article: Guest Service Management and Processes in Restaurants: What We Have Learned in Fifty Years

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Other

First published 2010-11

Guest Service Management and Processes in Restaurants: What We Have Learned in Fifty Years

Alex M. Susskind

Cornell Hospitality Quarterly

Select article: Complaint management in hospitality organizations: The role of empowerment and other service recovery attributes impacting loyalty and satisfaction

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Research article

First published 2017-4

Complaint management in hospitality organizations: The role of empowerment and other service recovery attributes impacting loyalty and satisfaction

Godwin-Charles A Ogbeide, Stefanie Böser, Robert J Harrinton [...]

Tourism and Hospitality Research

Select article: Beyond Room Service

Retricted access

Research article

First published 2004-11

Beyond Room Service

Daniel E. Eaton

Cornell Hospitality Quarterly

Select article: Hotel Complaint Behavior and Resolution: A Content Analysis

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Research article

First published 1997-11

Hotel Complaint Behavior and Resolution: A Content Analysis

Peter A. Manickas, Linda J. Shea

Journal of Travel Research

Select article: Communication Richness

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Research article

First published 2015-8

Communication Richness

Alex M. Susskind

Cornell Hospitality Quarterly

Select article: A Look at the Relationship between Service Failures,Guest Satisfaction,and Repeat-Patronage Intentions of Casual Dining Guests

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Research article

First published 2011-11

A Look at the Relationship between Service Failures,Guest Satisfaction,and Repeat-Patronage Intentions of Casual Dining Guests

Alex Susskind, Anthony Viccari

Cornell Hospitality Quarterly

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