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1-6 of 6 results for guest comment card

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Select article: The Quality of Guest Comment Cards

Retricted access

Research article

First published 2009-11

The Quality of Guest Comment Cards

Kenneth R. Bartkus, Roy D. Howell, Stacey Barlow Hills [...]

Journal of Travel Research

Select article: Customer Satisfaction in the Hotel Industry

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Research article

First published 1992-2

Customer Satisfaction in the Hotel Industry

Jonathan D. Barsky

Journal of Hospitality & Tourism Research

Select article: Communication Richness

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Research article

First published 2015-8

Communication Richness

Alex M. Susskind

Cornell Hospitality Quarterly

Select article: Association of Nonfinancial Performance Measures with the Financial Performance of a Lodging Chain

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Research article

First published 2005-11

Association of Nonfinancial Performance Measures with the Financial Performance of a Lodging Chain

Rajiv D. Banker, Gordon Potter, Dhinu Srinivasan

Cornell Hospitality Quarterly

Select article: Measures of Managerial Effectiveness in the Hotel Industry

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Research article

First published 1989-8

Measures of Managerial Effectiveness in the Hotel Industry

Robert W. Eder, W. Terry Umbreit

Journal of Hospitality & Tourism Research

Select article: Customer Satisfaction Measurement Practice in United Kingdom Hotels

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Research article

First published 1998-11

Customer Satisfaction Measurement Practice in United Kingdom Hotels

David Gilbert, Stefan Horsnell

Journal of Hospitality & Tourism Research

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