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Research article

First published 2026-2

Goffmanian “Cooling” in Technology-Mediated Frontline Enforcement Work

Pegah Moradi, Karen Levy, Elizabeth Chiarello

Social Science Computer Review

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Research article

First published 2001-06

Information technology in frontline service work organization

May Tam Yeuk-Mui

Journal of Sociology

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Research article

First published 2017-2

The Future of Frontline Research

Anat Rafaeli, Daniel Altman, Dwayne D. Gremler [...]

Journal of Service Research

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Research article

First published 2015-6

Tales from the Frontline: Implementing an E-Prescription Technology

Allen Chenn, Adjhaporn Khunlertkit, Laura Winner

Proceedings of the International Symposium on Human Factors and Ergonomics in Health Care

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Research article

First published 2020-8

Frontline Cyborgs at Your Service: How Human Enhancement Technologies Affect Customer Experiences in Retail,Sales,and Service Settings

Dhruv Grewal, Mirja Kroschke, Martin Mende [...]

Journal of Interactive Marketing

Open access

Research article

First published 2024-7

Frontline professionals’ use of and attitudes towards technology to support interventions for adolescents with depression symptoms: A mixed methods survey

Maria E Loades, Bethany Cliffe, Grace Perry

Clinical Child Psychology and Psychiatry

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Research article

First published 2017-2

Getting Smart

Detelina Marinova, Ko de Ruyter, Ming-Hui Huang [...]

Journal of Service Research

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Research article

First published 2020-8

From Time Sheets to Tablets: Documentation Technology in Frontline Service Sector Managers’ Coordination of Home Healthcare Services

Tina Wu

Work and Occupations

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Research article

First published 2014-7

Touch versus Tech: When Technology Functions as a Barrier or a Benefit to Service Encounters

Michael Giebelhausen, Stacey G. Robinson, Nancy J. Sirianni [...]

Journal of Marketing

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Research article

First published 2023-8

Putting Data Privacy Regulation into Action: The Differential Capabilities of Service Frontline Interfaces

Lena Steinhoff, Kelly D. Martin

Journal of Service Research

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